Turn off the blocking feature to fix Microsoft Lumia that can’t receive text messages. Phone numbers that are added to your block list won’t be able to give you a call nor send a text message; and this could be the reason why you’re not getting text messages.
Fixing Can’t Receive Text Messages issue on Microsoft Lumia
If you are among the users who are experiencing not receiving text messages issue on Microsoft Lumia, read the workarounds provided below.
Solution
The first thing you have to verify is if the problem is only with one number or with all numbers. If you can’t receive text messages from any number on your Lumia, make sure you have service on your phone first (if you have No Service, click here).
If you can’t receive text messages from only certain numbers, follow the steps below:
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- Go to Settings > call + SMS filter.
- Go to Settings > call + SMS filter.
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- Make sure the number you can’t receive messages from isn’t in your blocked numbers.
You can also simply turn the Block calls + SMS feature OFF entirely.
- Make sure the number you can’t receive messages from isn’t in your blocked numbers.
- If the block feature was not activated and you still can’t receive messages from that number:
- Delete them from your Contact list
- Delete the conversation you have with that contact in your Messages
- Turn off your Microsoft Lumia for 10 seconds, then turn it back on
- Re-add them into your Contact list and try to text them again
If issue persists, verify if it’s not a problem on the sender’s end. You can also try to send yourself a text messages to check if you will be able to send and receive your own message.
If you were able to send the message but didn’t receive it on your phone, you can contact your carrier network provider to check if there’s an ongoing issue affecting the incoming SMS feature. If none, ask for further assistance and recommendations to hopefully fix the issue.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful.
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