Can’t send picture message issue on Samsung Galaxy S9 can be addressed by restarting the messaging app and the phone itself. But if this trick fails to fix the MMS problem, troubleshoot further using the workarounds we listed below.
Troubleshooting Samsung Galaxy S9 that Can’t Send Picture Message
Picture messaging isn’t as prevalent as it used be with the rise of popular messaging apps such as WhatsApp and Facebook Messenger. However it’s still important for it to work and this is why we’ve created a guide on how to troubleshoot issues with MMS (multimedia messaging) on your Galaxy S9. This guide is meant to help you if you’re having trouble sending a picture message, or having issues download a picture message you received.
When starting any type of troubleshooting, you always want to start with the basics. Lets first make sure you have service. Are you able to place calls and text messages? If you have issues with your network connection you want to follow the guide for no service on your Galaxy S9 instead.
Once you’ve determined your network connection is working fine and the problem lies solely with your picture messaging, we can start troubleshooting. The first thing we want to try is to perform a reset network settings. This doesn’t erase any personal data however it does reset your WiFi connections as well so make sure you reconnect to WiFi after this step if necessary.
- Go to Settings > General Management and tap on Reset.
- Select Reset network settings.
- If your smartphone doesn’t restart automatically, power it off then back on.
Now that you’ve performed a reset network settings, try to send or receive a picture message once more. If you’re having issues receiving a picture you can ask your contact to try sending it again.
If you’re still having trouble receiving or sending picture messages on your Galaxy S9 let’s continue further. This time we need to look into your APN settings. This is the most important step and most likely the reason why you’re having trouble with MMS. APN stands for Access Point Name and is basically the configuration which allows you to connect to your service provider’s network. If your APN isn’t configured properly your picture messaging won’t work.
- Go to Settings > Connections > Mobile networks.
- Tap on Access Point Names
- In this window make sure you have your APN settings configured for your Carrier . You will see the name of your service provider under Access Point Names. Tap on your Carrier’s APN and make sure the settings are configured properly. You can check if they’re available here for your Carrier or use google to find out what APN settings you need configured (for example google “Verizon APN settings”). Make sure every field matches what you’re supposed to have configured for your Carrier!
- If you don’t see any APN settings configured for your Carrier, you simply have to add them manually
After making sure your APN is configured properly for your Carrier, test your picture messaging on your Samsung Galaxy S9 once again. If you’re still having issues after configuring your APN settings you have three options:
- Check if you can send the picture using an alternate method such as through an email attachment, through Facebook, WhatsApp, or any other online messaging service.
- Contact your Carrier and verify with them that your picture messaging services are working, also checking with them to make sure you have your APN settings configured properly for MMS on your Galaxy S9.
- Perform a factory reset, however make sure you first backup any sensitive data including photos and contacts as this restores your Samsung Galaxy S9 to its default settings while erasing everything.
We hope this guide was helpful to you and happy troubleshooting!
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