The Samsung Galaxy Note 9 is still one of the most powerful smartphones available in the market today and it has been updated recently, to run Android 9 Pie. However, some owners of the device have been complaining as their units reportedly got stuck on the black screen after the Android 9 update.
In this troubleshooting guide, I will help you in fixing your Galaxy Note 9 that got stuck on a black screen. But here’s the thing, if this problem started after the phone was dropped on a hard surface or left submerged in water for a long time, then there’s no point in troubleshooting it. You just have to bring it to the shop so that a technician can check it for you.
However, if this problem started without apparent reason or cause, then there’s always something you can do about it. If you’re one of the owners of this phone and currently have to deal with the same issue, continue reading as this post may be able to help you.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy Note 9 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fixing a Galaxy Note 9 that’s stuck on a black screen
Most of the time, when a smartphone is stuck on a black screen, it’s just a minor firmware issue, contrary to what many believe that it’s a serious hardware problem. Needless to say, you should be able to make your phone respond again just by doing a couple of procedures and that’s what I’m going to share with you in this article.
First solution: Perform the Forced Restart
If your phone is stuck on a black screen and unresponsive, the first thing you have to do is the forced restart. It’s a simulated battery removal that’s been proven effective against issues like this. What it does is refresh your phone’s memory and reload all apps and services. If this is just a firmware issue or a crash, then this procedure will fix the problem. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.
If you were able to make your phone show the logo by pressing and hold the volume down and power keys, then that’s a sign that the problem is already fixed. However, if it’s still stuck on a black screen, then try doing the same procedure a few more times before moving on to the next solution.
ALSO READ: Samsung Galaxy Note 9 has No service or weak signal issue
Second solution: Charge your phone and do the Forced Restart
You need to charge your phone if the first solution failed to fix the problem because it’s possible that the battery was completely drained. While having a drained battery isn’t really a problem, there are times when it will result in a system crash because some services and components may not be properly shut down. If this happens, then you’ll be dealing with a couple of pretty minor issues that both make the phone unresponsive. To address this, here’s what you need to do:
- Plug the charger to a working wall outlet.
- Using the original cable, connect the phone to its charger.
- Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.
ALSO READ: How to fix Samsung Galaxy Note 9 that keeps rebooting by itself after an update
If you were able to make your phone respond by doing these solutions but the issue occurs every now and then, then a reset is necessary. You have to reset your phone to give it a fresh start. Before that though, make sure to create a copy of your important files and data. After that, remove your Google account so that you won’t be locked out and then follow these steps to reset your device:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy Note 9 logo shows, release all three keys.
- Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
However, if your phone remains stuck on a black screen after doing these procedures, then it’s a possible hardware issue. Bring the phone to a local shop and have a tech check it for you.
I hope that we’ve been able to help you fix your Galaxy Note 9 that’s stuck on a black screen and won’t respond. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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