What to do if Instagram keeps crashing on Samsung Galaxy Note 9?

Applications may crash from time to time and this kind of problem is actually very common even to high-end smartphones like the Samsung Galaxy Note 9. Among the most commonly reported apps that crash frequently is Instagram. Since it’s a popular app, if problems occur, thousands of users, if not millions, may encounter issues while using it and that’s when reports and complaints would flood the web.

When it comes to crashes involving third-party apps, you really don’t have to worry too much because more often than not they’re just a minor problem which you could fix on your own by doing some troubleshooting procedures. That’s the very purpose of this post. In here, I will walk you through in troubleshooting your Galaxy Note 9 with Instagram app that keeps crashing. So, if you’re one of the users with this kind of problem, continue reading as this post may be able to help you.

If however, you’re looking for a solution to a different problem, then visit our Galaxy Note 9 Help Guides for we have already addressed some of the most common issues with this phone. We may have already published articles that could help you fix the issue with your device.

What to do if Instagram starts to crash your Galaxy Note 9?

When an app starts to crash for no apparent reason or cause, it could be just a result of a minor glitch in either the app or the firmware but we really can’t be sure about that so you need to do something about it. With all that being said, here are the things you have to do…

First solution: Perform the Forced Reboot procedure

When dealing with app-related issues, it’s recommended to begin your troubleshooting with a forced reboot because if it’s just due to a minor glitch, this simple procedure will save you from a lot of trouble.

To perform the forced reboot, press and hold the volume down and power keys at the same time for 10 seconds or more. This could be the only thing you need to do to fix the problem so open Instagram once you’ve done this procedure. If the app still crashes though, then move on to the next procedure.

Second solution: Clear Instagram’s cache and data

Clearing the cache and data of the app you’re having problems with is often more than enough to fix the issue that’s why you need to do this if the first solution failed to fix the problem. It will bring the app back to its default settings and configuration as well as delete and replace all possible corrupt cache and data files. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Instagram.

Open the app once you’ve finished deleting its cache and data to know if it still crashes or not and if it still does, then try the next solution.

Third solution: Uninstall and reinstall Instagram

Let’s now address the possibility that this could be just a compatibility issue. Sometime it’s enough to just update the app from the Play Store but in this case it would be better to just completely remove the application from your phone to remove its association with the firmware and other applications and just reinstall it to make sure you have the latest version of Instagram running on your phone. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Instagram.
  4. Tap UNINSTALL > OK.
  5. Reboot your phone to refresh its memory.
  6. Once the phone becomes active, open Play Store.
  7. Search for ‘instagram’ and choose Instagram.
  8. Tap Install to download and install it on your phone.
  9. After installation, open the app to know if the problem is fixed or not.

If Instagram still crashes after this procedure, then you have no other choice but to reset your phone.

Fourth solution: Backup your important files and reset your phone

A reset will fix any app-related issues but you may lose some of your important files and data. So, make sure to make a backup or move them over to your SD card or computer so that you can just retrieve them after the reset.After the backup process, follow these steps to do the Master Reset on your Galaxy Note 9…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

I hope that we can help you fix the problem with your phone through this post. If you find this article helpful, please share it with your friends as they, too, may have the same problem as yours. Thanks for reading!