Whatsapp is one of the popular apps today and it is updated regularly to patch issues that were reported by some users. But despite that, problems still occur every now and then and among the most common is the error ‘Whatsapp keeps stopping’ that seems to be bugging some owners of the Samsung Galaxy Note 9. The error basically means that the app keeps on crashing for some reason.
In this post, I will walk you through in troubleshooting your Galaxy Note 9 that shows the error ‘Whatsapp keeps stopping.’ We will try to consider every possibility and rule them out one after another until we can determine the reason why such error occurs. If you’re one of the owners of this phone and are currently having similar problem, continue reading as this article may be able to help you.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy Note 9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting your Note 9 with ‘Whatsapp keeps stopping’ error
Based on experience, this problem isn’t really a serious one. Most of the time it’s just an issue with the app, which means to say that you can fix it on your own without having to bring the phone to the tech. In fact, you may be able to get rid of the error by doing a couple of procedures in this article. That said, here’s what you need to do:
First solution: Perform the Forced Restart
If this is the first time that you got the ‘Whatsapp keeps stopping’ error, then the problem could be due to a minor firmware issue or even a glitch. It’s something you can fix by doing a very simple procedure–the Forced Restart. Here’s how you do that:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.
When the phone has finished rebooting, launch the app and see if the ‘Whatsapp keeps stopping’ error still pops up.
ALSO READ: How to fix Samsung Galaxy Note 9 that keeps rebooting by itself after an update
Second solution: Clear Whatsapp’s cache
The firmware creates a cache for individual apps to help them run smoothly. However, when the cache gets corrupted, performance issues and app crashes may occur. To rule this possibility out, here’s what you need to do:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Whatsapp.
- Tap Storage.
- Touch Clear cache.
After doing this procedure, try to see if the ‘Whatsapp keeps stopping’ error still shows up. If it still does, then move on to the next procedure.
Third solution: Delete the data of Whatsapp
Doing this procedure will reset the app back to its default settings and configuration. It’s a pretty effective solution against app issues and crashes. Don’t worry, none of your files or stories will be deleted if you did this. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Instagram.
- Tap Storage.
- Touch Clear data and then tap OK to confirm.
Once the procedure is done, try to launch the app and see if the ‘Whatsapp keeps stopping’ error still shows. If it does, then move on to the next solution.
ALSO READ: Samsung Galaxy Note 9 WiFi switch is disabled. Here’s how to fix it.
Fourth solution: Remove Instagram from your phone and reinstall it
If the problem continues after doing the first three procedures, then the next thing you have to do is to remove the app from your phone. It will also remove all its associations with other apps and the firmware. If the problem is caused by some of the cache and data files, then uninstalling the app will fix the problem. You just have to reinstall it to be able to use it to be able to use it again. Here’s how to remove the app from your device:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Whatsapp.
- Tap Storage.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
Once you’ve successfully uninstalled the app, follow these steps to reinstall it.
- From the home screen, pull up the app drawer.
- Find and then tap Google Play Store.
- In the search field, key in ‘whatsapp’ and then hit search.
- Tap Whatsapp and then touch Install.
- Once the installation is complete, tap Open.
When it comes to app-related issues, the third and fourth solutions are pretty effective. However, if for some reason the error ‘Whatsapp keeps stopping’ still pops up after all these, then you have to do the next solution.
ALSO READ: Samsung Galaxy Note 9 slowed down after updating to Android 9.0 Pie
Fifth solution: Perform the Master Reset on your phone
It is possible that the ‘Whatsapp keeps stopping’ error is just a result of a firmware issue. So, at this point, it’s best to reset your phone to fix the problem. App issues can be fixed by a reset but you just need to create a backup of your files and data as they will be deleted. After the backup, remove your Google account so that you won’t be locked out, then follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy Note 9logo shows, release all three keys.
- Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy Note 9 with ‘Whatsapp keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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