How to fix Samsung Galaxy Note 9 that won’t turn on?

When a high-end smartphone like the Samsung Galaxy Note 9 turns off by itself and no longer powers on, the problem could be very serious or a minor one depending on how the problem occurred. If the device suffered either physical or liquid damage, then it’s serious and there’s only so much you can do about it. Any problem that might be due to some hardware components should be handled by a Samsung technician especially if the device is still under warranty.

However, if the problem occurred without apparent reason or cause, then you may be able to fix it by yourself and that’s exactly the purpose of this post. In here, I will share with you the solutions we’ve been using to address problems like this. So, if you’re one of the owners of the Note 9 and are currently bugged by a similar issue, continue reading as this article may be able to help you.

In case you’re looking for a solution to a different issue, visit our Galaxy Note 9 Help Guides as we’ve already addressed some of the most common problems with this device.

Troubleshooting Galaxy Note 9 that won’t turn on

It is normal for owners to think that their phones with a black screen and unresponsive has a hardware problem but more often than not, the problem is actually just a minor firmware issue. With that being said, you can actually fix it on your own without any help from a technician and you may only need a couple of procedures to make your device respond and work again. Here are the things you can do…


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First solution: Do the Forced Reboot

It’s actually just like the normal reboot but more effective especially in dealing with firmware crashes. And yes, this problem could be just a result of a firmware crash which happens every now and then. Its frequency depends on how many and how heavy your apps are but sometimes it happens even if the phone isn’t used at all.

To do this procedure, just press and hold both volume down and power keys simultaneously for 10 seconds or more. Your device may boot up if it’s done correctly but if not, then try doing it a couple more times. If it’s still not responding after that, then you should try the following:

  1. Press and hold the volume down button first and don’t release it.
  2. Then, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s the same as the first procedure but we’re making sure this time that you’re doing it correctly. It’s either you press and hold both buttons together or hold the volume down first so that you can have the result we’re expecting. If however, your device is still not responding after this, then move on to the next solution.

Second solution: Charge your Note 9 and do the Forced Reboot

If the firmware has crashed, the phone won’t respond even if you connect it to the charger. There are also times when you allow your device to run out of battery, the firmware would also crash and it might be the case here. That’s the reason why you need to charge your phone and perform the Forced Reboot procedure while it’s charging. Here’s how you do that…

  1. Plug the charger to a working wall outlet.
  2. Connect your Note 9 to its charger using the original cable.
  3. Regardless whether it responds or not, leave it connected to the charger for at least 10 minutes.
  4. Now, press and hold both volume down and power keys at the same time for 10 seconds or more.

Assuming the problem is due to a drained battery and/or firmware crash, your phone should already be booting up by now. However, if it still does not respond even after doing this, then it’s possible that you’re facing a hardware problem. This time, you should bring the phone back to the store so the technician can check it up for you.

I hope that we’ve been able to help you through this troubleshooting guide one way or another.