When a high-end phone like your Samsung Galaxy Note 9 is stuck on the certain screen during boot up (usually on the logo), the problem could either be a very minor firmware issue or a serious system problem that requires the reinstallation of the firmware. But the thing is, you have no choice but to address it immediately as you won’t be able to use your phone anymore as it can’t boot up to the home screen.
In this article, I will walk you through in troubleshooting your phone that got stuck on the logo and won’t continue the boot process. I will share with you the procedures many users have shared to have helped them fix this kind of problem with their phones. So if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.
But before we move on to our troubleshooting, if ever you’re looking for a solution to a different problem, drop in on our Note 9 Help Guides for we have already addressed some of the most common problems with this device. Odds are that we have already tackled the problem and published an article to fix it. All you gotta do is browse through the page to find problems that are similar to yours.
Now, here are the things you need to do if your Galaxy Note 9 is stuck on the logo and won’t continue booting up…
- Force restart your Note 9.
- Try rebooting the phone in Safe Mode.
- Try running the phone in Recovery Mode.
- Bring phone back to store or shop.
Forced Restart. The first thing you need to do is to force restart your phone to refresh it’s memory especially if it’s been working properly without any problems prior to getting stuck on the logo. It might be just a minor issue with the firmware and this procedure has been proven effective when it comes to minor problems. To do this, press the volume down and power keys at the same time and hold them together for 10 seconds or more. Your Note 9 will reboot like it normally does but if the phone actually boots up to the home screen, then problem solved. However, if it’s still stuck on the logo, then try the next procedures.
Safe Mode Remedy. There’s no guarantee that the problem will be fixed by doing this as booting the phone up in safe mode isn’t even a solution. But for this troubleshooting guide, we need to know how the phone reacts if you tried booting it up in safe mode. If it actually did boot up in safe mode, then the problem would have been caused by a some third-party applications. However, try rebooting it back into normal mode and see if it goes through this time as I’ve encountered similar issue in the past and this is what I exactly did. If it’s still stuck on the logo, then try the next solution. Here’s how you do it:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
Try Running Phone in Recovery Mode. Even if your phone has some serious firmware-related issues, it should still be able to run into recovery mode as it’s the fail-safe of almost all Android smartphones. In this most, there are a couple of procedures you can do that have a great impact on the firmware–wipe cache partition and master reset. This is how to run your Note 9 in Recovery Mode:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
If successful, choose ‘wipe cache partition’ first and try rebooting your phone and if it’s still stuck on the logo, boot it back to recovery mode and then choose ‘factory reset’ instead of ‘wipe cache partition.’
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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