Charging issues are among the most common problems with electronic devices that get power from batteries. The same is true with the Samsung Galaxy Note 9 that just recently been updated to Android 9.0 Pie. Some users reported that their phones no longer charge shortly after the update. Others think the problem is with the firmware but so far, there hasn’t been any serious issues confirmed by Samsung so this issue might be just a very minor one.
In this post, I will walk you through in troubleshooting your Note 9 that would no longer charge after the firmware got updated. There is always something you can do about this problem so if you’re one of the owners of this phone, continue reading as this post may be able to help you one way or another.
Before we move on, if you have other issues with your device and are looking for solutions, visit our Note 9 Help Guides page as we’ve already fixed many issues with this device. Find issues that are similar with y ours and feel free to use the solutions we suggested.
Now, here are the things you can do if your Note 9 no longer charges after the Android Pie update…
- Reboot your Note 9 first or perform the forced restart.
- Check the charger, cable and the USB port in your phone.
- Try turning off your device and connect it to its charger.
- If possible, factory reset the device.
If you’re pretty sure that the charging issue started after the phone got updated to Android Pie, then it could be just a firmware problem. A normal reboot or forced restart might be able to fix it. You may try doing the normal restart first and try to see if the phone charges after that. If still not, then do the forced restart by pressing the volume down and power keys at the same time and holding them together for 10 seconds or more.
If the forced reboot didn’t fix the problem, you should physically check the power adapter to see signs of liquid or physical damage. If it’s wet or broken, don’t use it to prevent possibility of electric shock. If the charger seems fine, check the cable for possible break or other issues. Just running your fingers from one end to another will tell you if there’s any physical issues with it. You may also try to check if there are debris or lint in both ends. After making sure the charger and cable are fine, check the charging port of your phone itself. Any foreign materials should be fished out immediately.
The next thing to do after verifying that the charger, cable and charging port don’t have issues is to turn the phone off and connect it to its charger. There are times when the charging process may work if the phone is powered down. Try doing this and see if you can make the phone charge its battery.
Assuming your phone still has enough battery to power it up, the next thing to do is factory reset to give the device a fresh start. If possible, backup your files and data before the reset. After doing the reset and the phone is still not charging, then it’s time to bring it to the store or shop so that a technician can check it for you. Do the same thing if the phone can no longer power up due to a drained battery.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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