To fix “can’t use screen during calls” issue on a Nexus smartphone, clean the screen and restart the device to refresh its system. For a complete guide on fixing screen issue during calls on your Nexus device, scroll down and read further…
Fixes for Can’t Use Screen During Calls issue on Nexus
If you have a Nexus 4, 5, 5x, 6, or Nexus 6p device which screen becomes unresponsive during phone calls, the problem can be due to proximity sensor. The phone goes black when brought close to our ears. Thus, giving you a hard time opening the screen or accessing the device during calls.
To address this, we have gathered possible solutions that can help fix this problem. Here are the most common fixes to this type of problem:
- The first step is to take a dry cloth and wipe your Nexus screen completely, removing any dirt or residue that could be covering the proximity sensor and causing this issue.
- Turn off your Nexus completely, wait 10 seconds, then turn it back on.
- If the issue persists and you have a screen protector installed on your Nexus, try removing the screen protector to see if that could be causing the problem with the sensor.
- Go to Settings > About Phone > Systems updates and make sure to install any updates available.
- If none of the above options worked, then you can at least use your power button to end calls without having to turn the screen on by going into Settings > Accessibility > Power button ends call
If your Nexus device’s screen is still unusable during phone calls up to this point, you might consider calling your phone manufacturer to schedule a tech appointment. I hope that we are able to help you one way or another.
Connect With Us
We aimed to help our readers fix issues with their phones as well as to know how to properly use them. In line with that, we have published articles that contain solutions to regular issues in our Help Guide page. We have also posted video tutorials and troubleshooting guides for smartphones in our YouTube Channel. Click this link and don’t forget to subscribe. Thank you for reading!