Being the most powerful smartphone in the market today, you would always expect the Samsung Galaxy Note 10 to perform without a hitch. Most of the owners have that experience except for a few who reported that their new device keeps freezing and lagging shortly after the firmware was updated. Most of the time, this problem is with the firmware or due to some apps that are not working properly. In other words, you should be able to fix this problem easily.
So, in this post, I will guide you in troubleshooting your Note 10 that keeps freezing and lagging. We will try to consider every possibility and rule them out one by one until we can determine what the issue is and fix it. If you’re one of the owners that are bugged down by performance issues on a new device, continue reading as this article may help.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy Note 10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting a Galaxy Note 10 that keeps freezing and lagging
Performance issues that start to manifest after an update are often caused by corrupt and / or obsolete system caches. These are small temporary files created by the system to make apps, functions and services run smoother. They are often created when you first use the app or service. For system caches, they’re created when during the first boot up.
Firmware updates may leave some caches to become obsolete as there would be a new Android version running. Usually, they are automatically replaced but there are times when old caches aren’t replaced and that’s when issues like this occur. You actually don’t have access to those files, you just delete them all at once and the system will automatically recreate them. To do that, follow these steps:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy Note 10 logo shows, release all three keys.
- Your Galaxy Note 10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
You’re actually just deleting the system caches when you wipe the cache partition and no other. All your files and data will remain intact so it’s safe to do and very effective when it comes to issues like this. However, if the phone continues to freeze and lag after this, then you’ll have to do more than the wiping off of the cache partition.
ALSO READ: Samsung Galaxy Note 10 already running slow. Here’s how to fix it.
Solutions you should try if your Note 10 keeps freezing and lagging
Apparently, the problem is more than just due to corrupt system caches. You have to do a couple more procedures to determine what causes and hopefully fix it. The following procedures may be able to tell and help you fix the problem.
First solution: Run the phone in safe mode
Running the Galaxy Note 10 in safe mode alone won’t fix the problem but it will tell you if the problem is caused by some third-party apps or not. So say for instance the phone works perfectly fine without those freezes and lags in safe mode, then it’s clear that there’s a third-party app that’s causing it since all third-party apps are temporarily disabled in safe mode. Therefore, the next thing you have to do in this case is to find the app that’s causing the problem and uninstall it.
Here’s how you run your phone in safe mode…
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
If your phone no longer freezes or lags while in safe mode, then it means that there are third-party applications that cause those issues. Here’s what you should do next:
- Restart your phone normal to boot into standard mode.
- Remember the apps you installed about the time when the phone started to keep freezing and lagging.
- Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap suspected app.
- Tap Storage.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
On the other hand, if your Note 10 still keeps freezing and lagging even in safe mode, then move on to the next solution.
ALSO READ: Samsung Galaxy Note 10 gets stuck on the black screen of death
Second solution: Backup your files and data and reset your phone
I am certain that the reset will fix this issue but this method always comes at the end because of the hassle you will have to go through in backing up your files and data. But you have no other choice so take time to backup all your important files. After the backup, disable the Factory Reset Protection by removing your Google account from your phone, then follow these steps:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy Note 10 logo shows, release all three keys.
- Your Galaxy Note 10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If your new Note 10 still keeps freezing and lagging after doing all these procedures, then bring it back to the store and have it replaced.
ALSO READ: My new Samsung Galaxy Note 10 won’t connect to WiFi. Here’s the fix.
I hope that we’ve been able to help you fix your Note 10 that keeps freezing and lagging. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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