Can’t Receive Calls on Samsung Galaxy S7: Troubleshooting Guide

If you can’t receive calls on Samsung Galaxy S7, check if the phone has enough signal bars. Then restart your phone. Once it’s back on, try placing a call. If it goes through, ask someone to call your phone number. If you are still unable to receive calls, try the tweaks listed below.

Fix Can’t Receive Calls Issue on Samsung Galaxy S7

Can’t receive calls on Samsung Galaxy S7 smartphone. Incoming calls going straight to voicemail. Not receiving calls on Samsung Galaxy S7 or Galaxy S7 Edge. Can place outgoing calls but not receiving phone calls on Samsung Galaxy S7 Edge.


If you’re not receiving calls from all numbers, then first make sure you have service on your phone and you can place outgoing calls. If you have no service on your smartphone, click here for a guide on how to fix network issues on your Galaxy S7.

If you’re not receiving calls but can place outgoing calls, first make sure none of the numbers are in your block list by following these steps:

  • Open your Phone app as if you were to place a call.
  • Tap on More in the top right and tap Settings.note5callsettings
  • Tap on Call blocking.
  • Select Block List.
  • Make sure none of the numbers you’re having trouble receiving calls from aren’t part of your block list. If they are, you can delete them from the block list.
  • If you have no contacts in your Reject List, go to Settings > Do not disturb and make sure it’s turned not enabled.
  • If both options above failed to work, and you can’t receive calls from ALL numbers, then consider performing a factory reset by following this step-by-step guide 
  • If you are having trouble receiving calls from only one number and you performed the steps above, then make sure the person calling you is dialing the proper number. If they are, have them contact their network provider as this could be a call routing issue.

I hope that we’ve been able to help you fix the calling issue with your device. We would appreciate it if you help us spread the word so please share this post if you found it helpful. 

Connect With Us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. If you have other issues, you may visit our Help Guide page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our YouTube Channel and please subscribe to it. Thanks.

Posts you might like

Leave a Comment