Some owners of the Samsung Galaxy A10 have been complaining because their devices reportedly turned off and won’t turn on. Some said that the problem occurred without any apparent reason or cause, while others reported that the problem happened after they updated their devices.
Here’s the thing about this problem, if your device doesn’t show any signs of physical or liquid damage, then it’s most likely an issue with the firmware and you can fix it on your own. However, if you knew that the phone suffered either physical or liquid damage, then there’s no point in troubleshooting it.
But assuming that the problem started without any obvious reason, then there’s always something you can do about it. In this post, I will walk you through in troubleshooting your Galaxy A10 that won’t turn on. I will share with you the most effective solutions for this problem. If you’re one of the owners of this device, continue reading as this article may be able to help you.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting a Galaxy A10 that won’t turn on
Most of the time, when a smartphone won’t turn on or respond without apparent reason or cause, it’s due to a firmware crash. That could be the case here, so this is what you need to do:
First solution: Perform the Forced Restart to fix phone that won’t turn on
The forced restart is probably the only thing you need to do, especially if this is just a problem caused by a firmware crash. It is a simulated battery removal that refreshes your phone’s memory as well as reloads its apps and services. Here’s how it’s done on your Galaxy A10:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.
Most of the time your phone will respond to this procedure. So when the logo actually shows on the screen, that’s a sign that the problem is fixed. However, if your phone still won’t turn on after this, then move on to the next solution.
Second solution: Charge your phone and do the forced restart
If your phone didn’t respond with the first solution, it’s possible that the battery is drained. The thing about letting your phone run out of juice is that there is always a tendency that the firmware will crash just before the device turns off. As a result, you’re dealing with a couple of minor issues that both result in an unresponsive device. To address this, here’s what you need to do:
- Plug the charger to a working wall outlet.
- Using the original cable, connect the phone to its charger.
- Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.
If you were able to make your phone respond with one of these solutions but the problem keeps on repeating, then a reset will be necessary. Before the reset, make sure to create a backup of your important files and data, and then remove your Google account so that you won’t be locked out. After that, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
However, if the phone still won’t turn on after these procedures, then you need to bring it back to the store or a local shop where a technician can check it for you.
I hope that we’ve been able to help you fix your Galaxy A10 that won’t turn on. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.
