For as long as there are no clear signs of physical or liquid damage, a powerful smartphone like your Samsung Galaxy S10 should only be experiencing some minor firmware setbacks if it turned off by itself and would no longer power on. If you’ve heard of a system crash, that’s probably what happened to your device. And while it may seem like a very serious hardware problem, in reality, it’s just a very minor issue that you, as an average user, should be able to fix.
In this article, I will guide you in troubleshooting your my samsung tablet wont turn on with a black screen that’s not responding. We’ve encountered this kind of problem in the past so I will share with you the solution that worked for us and for many smartphone users. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
How to troubleshoot Galaxy S10 that won’t turn on?
As the owner of this brand new premium device, you must be the first to know as to why this problem is happening or at least, you have a hunch as to what went wrong prior to the problem. For instance, if you knew that the phone fell onto a hard surface and then the problem started, it’s logical to think that it’s a physical damage that caused the phone to not respond anymore. Or if you took a picture underwater and then the phone turned off by itself and won’t turn back on, it’s clearly a liquid damage.
But assuming that none of that happened, then there’s always something you can do about this problem.
First solution: Force restart your Galaxy S10
Most of the time, this is the best thing you can do if your smartphone won’t turn on or not responding because the most common cause of such problem is a firmware crash. It’s not a new problem but an old one. In fact, it happens to many electronic devices that have firmwares. When it happens, the device would no longer respond and we often remove the battery or disconnect from power source. The device will respond after that and may boot up properly. In the case of the Galaxy S10, however, you cannot do that because it has a non-removable battery. The only thing you can do is this, which is a simulated battery removal procedure. Here’s how it’s done:
- Press and hold both volume down and power keys at the same time for 10 seconds or even more.
If performed correctly, the phone will boot up normally and that should be the end of the problem. If your S10 is still not responding after doing it, then try this instead:
- Press and hold the volume down button and don’t let go.
- Now, press and hold the power key while you’re holding down the volume down button.
- Hold both keys together for 10 seconds or more.
Your phone won’t respond when the volume down button is held down first but it does when the power key is pressed. That’s the reason why you need to hold the volume down button first so that it would seem like you’re pressing both keys together once your press the power key. But if your Galaxy S10 remains to be unresponsive after this, then you must try the next procedure.
ALSO READ: How to Run Samsung Galaxy S10 in Safe Mode
Second solution: Connect phone to charger and perform forced reboot again
There are times when a simple battery drain will result to a firmware crash because some services and components may not be shut down properly once the device’s battery is depleted. Having a drained battery isn’t a problem at all but when it’s accompanied by a firmware crash, that’s when the issue starts because your device won’t respond even if it’s connected to the charger. Here’s what you need to do about it:
- Make sure to plug the charger to a working wall outlet or power source.
- Use the original cable to connect the phone to its power adapter or properly let it sit on the wireless charging pad.
- Regardless whether your Galaxy S10 shows it’s charging or not, leave it connected to the charger for 10 minutes or so.
- After such time, perform the forced restart procedure again but this time, while the device is connected to the charger.
As far as troubleshooting a Galaxy S10 that won’t turn on is concerned, those are the solutions that worked with others. If they didn’t work on your device, then it’s time you brought it back to the store or service center so a that a technician can check it up for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!