Are you experiencing the Samsung S20 black screen and unresponsive issue? Don’t panic! There are a few things you can try to fix it. In this article, we’ll walk you through three simple troubleshooting methods that can help you get your phone back to normal.
1. Check your phone for Physical damage
Before doing anything, the first thing you have to do is make sure your phone doesn’t have any signs of physical or liquid damage.
Just do a physical inspection on all the sides of your device as well as its back side. If there are dents or scratches, then the cause of the black screen issue might be due to physical damage.
If there are also cracks on the screen, it’s possible that only the display is damaged. For hardware-related issues, you should have your phone checked.
However, if everything looks smooth on the outside, then move on to the next solution.
2. Perform the Forced Restart
The next thing you have to do if your Galaxy S20 doesn’t have any visible signs of physical damage is the forced restart. If it’s just due to a firmware issue, then this should be enough to fix it. Here’s how it’s done:
- Press and hold the Volume Down button and the Power key for 10 seconds. This will force your phone to shut down and then power back up.
- When the logo shows, release both keys and wait until the reboot is finished.
If you can make the logo show on the screen, then that’s a sign that the problem is already fixed. However, if it remains to be unresponsive even after this, then try the next solution.
3. Charge your phone and do the Forced Restart
After doing the first two solutions and your phone is still not responding, then it’s possible that the battery is fixed and that the firmware crashed just before the device powered down. To address that, here’s what you should do:
- Plug the charger to a working wall outlet.
- Connect the phone to it using the original cable.
- Regardless of whether the charging sign shows or not, leave it connected to the charger for at least 10 minutes.
- After that, press and hold the Volume Down button and the Power key for 10 seconds.
- If the logo shows, then release both keys and just wait until the device has finished rebooting.
Once the boot process is completed, the problem should already be fixed. However, if your phone is still stuck on a black screen after all this, then it’s time you have it checked.
And that’s how you fix the Galaxy S20 black screen of death issue that occurred after the Android 11 update. We hope that this troubleshooting guide can help you one way or the other.
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