How to fix an iPhone XS that keeps disconnecting from WiFi network

Wireless internet problems are inevitable in mobile devices like the Apple iPhone XS as various factors can be the underlying causes. Account status, network server status, wireless router/modem, software and hardware components of the affected devices are among the factors to consider ruling out. The transpiring symptoms may also vary depending on which components are affected.

Tackled in this post is one of the common WiFi issues encountered by a number of iPhone users, particularly on WiFi drops. Read on to learn what to do if your iPhone XS keeps disconnecting from the WiFi network.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Troubleshooting iPhone Xs that keeps disconnecting

Before troubleshooting, make sure that your iPhone is closed to the wireless router/modem (wireless access point). Note that proximity is one of the parameters to consider when using WiFi Internet. If you’re way too far from the wireless router/modem, the signal your iPhone gets is poor or weak. If the signal is weak, chances are that the device often gets disconnected. To make sure that this isn’t causing your trouble, move closer to the wireless router/modem first. If that doesn’t yield positive outcome, then it’s time to move on and perform any of these tweaks.

First solution: Power cycle (reboot) the wireless router/modem.

The first recommended solution when dealing with WiFi internet issues in mobile devices and computers is to troubleshoot the internet source which is the wireless router or modem. If all the connected devices to the wireless network are having the same internet problem, then it’s likely due to some firmware glitches on the network equipment. To deal with these flaws, power cycle your wireless router/modem with these steps:

  1. On your wireless router/modem, press and hold the Power switch until the device powers off.
  2. Once it is completely off, unplug the AC adapter from the power outlet and keep it unplug for at least 60 seconds.
  3. After the said time, plug the AC adapter back to the power outlet and press the Power switch to turn the wireless router/modem on again.

Once the lights on the wireless router/modem become stable, enable WiFi and reconnect your iPhone to your WiFi network. Otherwise, your phone will reconnect automatically to the WiFi network if it is set to auto-connect to the wireless network. Once connected, launch your browser  app and navigate through different websites to test your Internet connection. If your iPhone continues to disconnect from the WiFi network, move on to the next possible solution.

ALSO READ: How to fix Apple iPhone XS that has no WiFi Internet

Second solution: Perform a soft reset on your iPhone XS.

Your iPhone’s wireless network services might also be inflected by minor system glitches resulting to the WiFi network randomly disconnecting. Minor software glitches affecting WiFi functions are usually remedied by a soft reset. If you haven’t already, then soft reset your iPhone XS with these steps:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. When the Slide to Power Off command appears, release the buttons.
  3. Then drag the power off slider to the right to completely turn off the device.
  4. After 30 seconds, press and hold the Side/Power button again until the Apple logo appears.

Once your iPhone finished booting up, reconnect to your wireless network and check if the WiFi signal is already stable. Navigate your browser or check multiple internet-powered apps to confirm that the WiFi signal issue is already fixed. If the problem still persists, proceed to the next solution.

Third solution: Toggle your WiFi off and on.

Refreshing the WiFi functions is also considered an effective fix to WiFi signal drops issue on your phone. Doing so will also clear out minor system errors incurred during the recent iOS update implementation. To refresh the WiFi functions of your phone, simply turn WiFi off and on again. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Then select the WiFi menu.
  3. Toggle the WiFi switch to turn the feature Off.
  4. Leave it off for at least 60 seconds then tap the WiFi switch to turn the feature On again.

Afterwards, reconnect to your WiFi network and see if your iPhone is no longer disconnecting from the network.

Fourth solution: Utilize the Airplane Mode trick.

This trick is known to resolve various types of issues affecting your phone’s wireless features. It works by simultaneously restarting and refresh wireless features including cellular and WiFi functions of your iPhone. Any existing wireless flaws are effectively cleared out in the process. If you wish to try it, then here’s how you do it:

  1. From the Home screen, go to Settings.
  2. Then select Airplane Mode.
  3. Tap the Airplane Mode switch to turn the feature ON. While this feature is enabled, the wireless radios on your phone like Bluetooth connections and WiFi will be disabled.
  4. Leave the Airplane Mode on and then restart (soft reset) your iPhone.
  5. Wait until your phone is already turned back on and then head over to Settings-> Airplane Mode.
  6. Then toggle the Airplane Mode switch to turn the feature off again. Doing so will also restore wireless radios and other relevant services on your iPhone.

Once you are connected to your wireless network, check if that positively changes your WiFi connection status. Otherwise, proceed to the next applicable solution.

ALSO READ: How to fix iPhone XS Bluetooth pairing error or unable to pair

Fifth solution: Forget WiFi network from your iPhone and add it again.

When the WiFi network in use gets corrupted, chances are that your phone will keep on disconnecting from the network because the signal acquisition is unstable. In this case, deleting the corrupted WiFi network from your phone’s system is necessary. After deleting the flawed WiFi network, you can set it up as new. Here’s how it works:

  1. From the Home screen, go to Settings.
  2. Select the WiFi menu.
  3. If the WiFi feature is still OFF, toggle the switch to turn it ON.
  4. Search and select your WiFi network from the list.
  5. Then tap the information “i” icon next to your WiFi network.
  6. Tap the Forget this Network option.
  7. Lastly, tap Forget network option to confirm the action.

Do the same to the rest of the saved WiFi networks on your phone to prevent them from causing conflicts to the current WiFi network you are connected to.

Restart (soft reset) your iPhone after deleting all the saved WiFi networks to clear network caches. Then head back to Settings-> WiFi menu then set up and reconnect to your wireless network.

Sixth solution: Reset network settings on your iPhone XS.

If your iPhone XS still continues to get disconnected from the WiFi network after doing a series of troubleshooting steps as demonstrated above, then you must be dealing with complex network glitches including those inflicted by invalid network settings configuration. This could happen if the recent update had automatically overridden the existing network configurations on your phone. To rule this out, restore the default network configurations by performing a reset on your iPhone’s network settings with these steps:

  1. From the Home screen, go to Settings.
  2. Select General.
  3. Scroll down to and select Reset.
  4. Then select the Reset network settings option.
  5. Enter your device passcode when prompted to continue.
  6. Then select Reset network settings again to confirm the reset.

Your phone will reboot itself after the reset. Once it is back on, set up your WiFi network again since your phone has loaded the default value and options on the settings after the reset process. The check if the WiFi connection on your iPhone is no longer dropping.

Seventh solution: Master reset your iPhone XS.

Performing a master reset will restore your phone to its factory default settings. This means that everything will be wiped out from your phone’s internal memory including those complex errors that might have affected your phone’s WiFi functions. If you wish to continue with this process, be sure to back up all your important files to either iCloud or iTunes so that you can still recover them afterwards. A quicker way to perform a factory reset or master reset on the iPhone is through settings. Just refer to these steps:

  1. From the Home screen, go to Settings.
  2. Select General.
  3. Scroll down to and select Reset.
  4. Then select Erase all content and settings option.
  5. Enter your device passcode when prompted to continue.
  6. Then select the option to confirm the master reset.

Wait until the factory reset has been completed. Then follow the start-up wizard to set up your iPhone as new again.

ALSO READ: How to fix an Apple iPhone XS that cannot open email attachments, unsupported file error

Still getting disconnected from your WiFi network?

The above solutions are usually good enough to eliminate software-related factors that trigger an iPhone to experience intermittent connection to WiFi network. Thus if the problem continues up to this point, then it must be inflicted by something else like temporary network outages or unexpected technical difficulties with your Internet service provider. Or it’s also possible that the wireless router or modem is experiencing some more complex system errors that a power cycle could not rectify. In that case, contact your Internet service provider or carrier and ask them to reset the router/modem from their end. Otherwise, take the equipment to the nearest authorized service center for hardware inspection.

Meanwhile, if your iPhone started to experience random WiFi drops after updating to the latest iOS version, then that’s likely an iOS network bug that needs a dedicated fix patch. Problems like this must be reported immediately to Apple Support.

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