When a high-end device like the Samsung Galaxy S10e keeps freezing and lagging, you can almost expect that the problem is with the hardware unless there are clear signs of physical damage. The thing about these issues is that they’re very annoying although they’re not really that hard to fix. You can rest assured that they’re temporary and that you can fix them on your own without any help from a technician.
In this post, I will walk you through in troubleshooting your Galaxy S10e that keeps freezing and lagging. We will try to consider every possibility and rule them out one by one until we can determine what the problem is and find a solution for it. This isn’t the first time we encountered this problem so we actually know a thing or two that could help you fix your phone that keeps freezing and lagging. Continue reading as this post may be able to help you.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Fixing Galaxy S10e that keeps freezing and lagging
Freezes are lags may be annoying but there’s always you can do about them. Performance problems may also be temporary or caused by pretty minor issues. We need to be thorough in our troubleshooting to know. So with all that being said, here are the things you need to do if your Galaxy S10e keeps freezing and lagging…
First solution: Force restart your phone
As I said, this could be due to a pretty minor firmware issue or even a glitch. That’s the reason why you need to begin your troubleshooting by doing the forced reboot procedure as it often fixes firmware crashes and all sorts of minor firmware problems.
Press and hold the volume down and power keys for 10 seconds or more and your phone will reboot normally. Once the device has successfully rebooted, continue your observation to know if the freezes and lags remained. If they do, then you have to move on to the next solution.
By the way, should you fail to do the forced reboot by following the procedure above, then you should try this instead:
- Press and hold the volume down button first and don’t let go.
- While holding it down, press and hold the power key as well.
- Keep both keys held down together until the Galaxy S10e logo shows on the screen.
ALSO READ: Samsung Galaxy S10e stuck on Black Screen of Death
Second solution: Run your phone in Safe mode
Rebooting your phone in safe mode won’t actually fix the problem, although there’s a possibility that the crashes and freezes won’t occur. But it would tell you if the cause of the problem is a third-party app or not. When in safe mode, all third-party applications are temporarily disabled so if one of them is cause the freezes and lags, then your S10e should work smoothly in this environment. Here’s how to restart your phone in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If your phone no longer freezes or lags in safe mode, then you should find the app that’s causing the problem and uninstall it. Begin your search from apps you installed about the same time that the problem started.
On the other hand, if your phone still keeps crashing and lagging even in safe mode, then move on to the next procedure.
ALSO READ: Facebook keeps crashing on Samsung Galaxy S10e
Third solution: Reset all settings to fix phone that keeps freezing and lagging
There are times when you change some settings in your phone and then this problem occurs. And when it happens, it’s more likely that you won’t be able to tell which setting you’ve changed. In such case, this procedure will be very helpful. Here’s how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS.
- The device will restart to perform the reset of settings.
It may have factory reset-like effects and benefits but don’t worry as none of your files and data will be deleted. So once the phone has successfully rebooted, continue your observation to know if your phone still keeps freezing and lagging. If still does, then move on to the next procedure.
Fourth solution: Delete the system cache
If your Galaxy S10e still keeps freezing and lagging after doing the first three solutions, then the next thing you should do is delete the system cache so that it will be replaced with a new one. It’s time to troubleshoot the firmware and this should be the first thing you should do about it. By doing this, you’re actually replacing the system cache with a new one. Here’s how it’s done:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10e logo shows, release all three keys.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Wait until your phone has finished rebooting and then continue using it to know if it still keeps freezing and lagging.
Fifth solution: Backup your files and do the master reset
I am pretty sure that a master reset will fix this problem and make your phone work perfectly again. But we are often hesitant to suggest this solution without exhausting all possible solutions first as you may end up losing some of your important files and data. But at this point, you have no other choice. So, make sure to create a backup of your important files and data and then remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10e logo shows, release all three keys.
- Press the Volume down key several times to highlight wipe data / factory reset.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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