Can’t Receive Incoming Calls on Moto E: Troubleshooting Guide

If your Moto E can’t receive incoming calls, verify if there’s no blocked phone number in your Contacts. Phone numbers that are blacklisted can no longer call you nor send you messages which might be the reason why you’re not receiving calls. For a step-by-step troubleshooting guide in fixing this incoming call issue on your device, scroll down and read further…

Fix Moto E that Can’t Receive Incoming Calls

Can’t receive calls on Moto E. Incoming calls going straight to voicemail on Moto E. Motorola Moto E not receiving incoming calls.


If your Motorola Moto E smartphone is directing all incoming calls to voicemail, this is a widespread issue happening with the Motorola smartphones after the recent Android software update. The main solution is to factory reset the device, however here are the steps you can take to troubleshoot the issue before resorting to a factory reset:

  • If you can’t receive calls from one specific number, verify and make sure the number isn’t blocked in your phone:
    • Open the “Contacts” app
    • Select the contact.
    • Tap the pencil icon to edit the contact.
    • Press the “Menu” icon depicting three vertical dots.
    • Make sure the option “All calls to Voicemail” is left unchecked.
    • If you can’t receive calls from multiple numbers, make sure your “Do Not Disturb” option isn’t active:
      • Slide down your notification bar and make sure the Do Not Disturb icon is off as shown below.
    • Try a reset network settings by performing the steps below:
      • Go to Settings > Backup & Reset > Reset network settings.
      • Tap on Reset Settings.
      • Your phone will reboot (this will erase your saved WiFi passwords).
  • If none of the options above worked, then the solution is to factory reset the device:
    • You can click here for a step-by-step guide on how to backup and restore your Moto E.

If still can’t receive incoming calls on your Moto E after exhausting all the troubleshooting methods provided above, contact your network service provider. There might be an ongoing outage affecting your mobile services. Further assistance and recommendations will also be provided.

I hope that we’ve been able to help you fix the inbound calling problem with your Moto E device. We would appreciate it if you help us spread the word so please share this post if you found it helpful. 

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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. If you have other issues, you may visit our Help Guide page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our YouTube Channel and please subscribe to it. Thanks.

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