Can’t Receive Incoming Calls on Moto G

If you can’t receive incoming calls on Moto G device, try to restart your phone and check if it is acquiring a stable network signal after turning it off and on again. If it is but still unable to receive calls, try the tips we lined up below. Read on…

Fix Can’t Receive Incoming Calls on Moto G

  • Can’t receive calls on Moto G.
  • Incoming calls going straight to voicemail on Moto G.
  • Motorola Moto G not receiving incoming calls.


If your Motorola Moto G smartphone is directing all incoming calls to voicemail, this is a widespread issue happening with the Motorola smartphones after the recent Android software update. The main solution is to factory reset the device, however here are the steps you can take to troubleshoot the issue before resorting to a factory reset:

  • If you can’t receive calls from one specific number, verify and make sure the number isn’t blocked in your phone:
    • Open the “Contacts” app.
    • Select the contact.
    • Tap the pencil icon to edit the contact.
    • Press the “Menu” icon depicting three vertical dots.
    • Make sure the option “All calls to Voicemail” is left unchecked
    • If you can’t receive calls from multiple numbers, make sure your “Do Not Disturb” option isn’t active:
      • Slide down your notification bar and make sure the Do Not Disturb icon is off.
  • Try a reset network settings by performing the steps below:
    • Go to Settings > Backup & Reset > Reset network settings.
    • Tap on Reset Settings.
    • Your phone will reboot (this will erase your saved WiFi passwords).
  • If none of the options above worked, then the solution is to factory reset the device:
    • You can click here for a step-by-step guide on how to backup and restore your Moto G.

If your phone is still not receiving incoming calls after performing all the tweaks provided above, contact your network service provider. They can provide you with more information as well as official recommendations for the issue.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar issues. 

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