What to do if Whatsapp keeps stopping on Samsung Galaxy S10

Shortly after an update, many Samsung Galaxy S10 owners have contacted us about the error ‘Whatsapp keeps stopping.’ The error literally means that the app has crashed or keeps on crashing. Most of the time, the error shows immediately when the app is opened preventing the user from using it. It is a pretty annoying issue but it’s actually not that serious.

Problems that involve third part applications are naturally not as serious as when you’re dealing with a pre-installed app or a core service. You can always fix issues like this but you have to do some troubleshooting procedures to do that. So, in this post, I will guide you in troubleshooting your Galaxy S10 that keeps on showing the ‘Whatsapp keeps stopping’ error after an update. If you’re an owner of this device and are currently dealing with the same problem, continue reading as this article may be able to help you one way or the other.

Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.

Troubleshooting a Galaxy S10 with Whatsapp keeps stopping error

As I said earlier, it’s easier to fix problems caused by third-party applications because you can simply remove the app from  your phone and the problem will be gone as well. But we know that Whatsapp can be very important for some users so not having it on the phone is out of the question. That’s why we’re gonna help you fix the ‘Whatsapp keeps stopping’ error so that you can continue using the app. Here’s what you need to do:

First solution: Force restart your Galaxy S10

If it’s the first time that you encountered this error, then it’s possible that the problem is pretty minor or caused by some minor firmware glitches. At this point, it’s best to do the most basic yet effective solution and that’s the forced restart. It’s a simulated battery removal that refreshes your phone’s memory and reload all applications and services. It might be the only procedure you need to do. Here’s how…

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

Once the phone has finished rebooting, launch the app to see if the ‘Whatsapp keeps stopping’ error still shows up. If it still does, then move on to the next solution.

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Second solution: Clear the cache and data of Whatsapp

The next most logical thing to do is to go after the app itself. App crashes are often a minor app-related problem and most of the time, resetting the app in question will fix them. That’s what you need to do next. You have to clear the cache and data of Whatsapp to bring it back to its default configuration as well as to replace its old cache and data files. Here’s how you do that:

  1. Go to the screen where the Whatsapp icon is located.
  2. Tap and hold on the Whatsapp icon until options show.
  3. Tap App info.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Now, tap Clear data and touch OK to confirm.

After doing this, try to see if the ‘Whatsapp keeps stopping’ error still shows up. If it still does, then move on to the next solution.

ALSO READ: How to fix Samsung Galaxy S10 that started running slow

Third solution: Uninstall Whatsapp and reinstall it

Most of the time, when an app starts to crash after the phone is updated, the problem is the compatibility between the app and the firmware. Thus updating the app would the issue. However, the best thing to do at this point is to remove Whatsapp from your phone to also remove all its associations with the firmware and other applications. After which, download a new copy of the app from the Play Store to make sure you’re using the latest version. Here’s how you do these things:

  1. Go to the screen where the Whatsapp icon is located.
  2. Tap and hold on the Whatsapp  icon until options show.
  3. Tap Uninstall and touch OK to confirm.
  4. Go back to the Home screen, and launch the Play Store.
  5. Search for Whatsapp, and then tap Install to begin the installation.
  6. When the installation is finished, tap Open to launch the app.

More often than not, uninstalling and reinstalling the problematic app would fix the issue. However, if the problem continues even after this, then it’s clear that the problem is already with the firmware of your phone and the app crashes may just be one of the symptoms or results.

ALSO READ: Samsung Galaxy S10 shows “Warning: Camera failed” error

Fourth solution: Factory reset your Galaxy S10

When all else fails, a reset will be necessary. It will surely fix the problem but you may also lose some of your important files and data. Therefore, prior to the reset, make sure to create a copy of the things you don’t want to lose.

When the backup is finished, remove your Google and Samsung accounts from the phone so that you won’t be locked out. When you’re ready, follow these steps to reset your Galaxy S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.
  11. Once the reset is finished, set up your phone as a new device.

I hope that we’ve been able to help you fix your Samsung Galaxy S10 with ‘Whatsapp keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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