There’s only so much you can do when your smartphone keeps disconnecting from the WiFi network where it’s getting its connection from. That seems to be the problem of some of our readers that own the Samsung Galaxy A50, a mid-range device that actually has some impressive hardware specs.
So, in this post, I will guide you in troubleshooting your phone that keeps disconnecting from the network. We will look into all possibilities and rule them out one after another until we can determine what the problem is and hopefully be able to fix it. If you’re one of the owners of this phone and are currently having the same issue, continue reading as we may be able to help you.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy A50 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshooting a Galaxy A50 that keeps disconnecting from WiFi network
When troubleshooting a smartphone that has some sort of software issue, you need to be thorough to determine the cause of the problem and be able to fix it. With that being said, here’s what you need to do to fix this issue…
First solution: Perform the forced restart
This must be the first thing you have to do, in fact, it could be the only this you have to do to fix this problem. This is a simulated battery removal which will refresh your phone’s memory and reload its apps and services if done correctly. It’s very effective against minor firmware issue and here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.
When the phone has finished rebooting, let it reconnect to the network and try to see if it still keeps disconnecting because if it still does, try the next solution.
ALSO READ: Samsung Galaxy A50 keeps showing “Settings keeps stopping” error
Second solution: Reset Network Settings
If your Galaxy A50 keeps disconnecting from the network due to a minor firmware issue affecting the network services, then this procedure will fix this problem. It resets all network settings back to default values as well as delete all existing network profiles your phone is using. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
After this, enable WiFi so your phone will scan the area for available hotspots. Let it reconnect to your own network and if it still keeps disconnecting, then try the next solution.
ALSO READ: Samsung Galaxy A50 shows the ‘Gmail keeps stopping’ error
Third solution: Power-cycle your network devices
It is possible that the problem is with your network devices such as your router or modem. Electronic devices, no matter what their functions are, need to be refreshed from time to time and you can do so by rebooting them. Don’t worry, you won’t lose anything if you did this. Here’s how…
- Unplug the power adapter of your router and/or modem.
- If you have a modem that’s backed up by a battery, remove the battery as well.
- Leave the device without power for a minute or two.
- After that, plug it into the wall outlet again and then wait until it becomes online.
- Let your phone reconnect to the network.
If your Galaxy A50 still keeps disconnecting from the WiFi network after doing this procedure, then troubleshoot the firmware.
Fourth solution: Wipe cache partition
There are times when the system cache gets corrupted and when it happens, issues like this may occur. We don’t know for sure if it’s really the case but for the sake of being thorough, you should try deleting the system cache so that it will be replaced with a new one. Here’s how you do it:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy A50 logo shows, release all three keys.
- Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
After doing this, try to see if your Galaxy A50 still keeps disconnecting from the network because if it does, then move on to the next solution.
ALSO READ: Samsung Galaxy A50 has black and unresponsive screen, here’s the fix…
Fifth solution: Perform the Master Reset
A master reset will be able to fix this problem provided that it’s just an issue with the firmware that’s affecting the phone’s radio processes. But before the reset, make sure to create a copy of your important files and data as they will be deleted. Also, don’t forget to remove your google and samsung accounts so that you won’t be locked. If everything is set and ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy A50 logo shows, release all three keys.
- Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A50 that keeps disconnecting from the network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.
