Samsung Galaxy A50 shows the ‘Gmail keeps stopping’ error

The ‘Gmail keeps stopping’ error that seems to be bothering some owners of the Samsung Galaxy A50 basically means that the Gmail app keeps crashing or has stopped working. Most of the time, this is just an app problem that you can fix on your own by doing one or a couple of procedures. But taking into consideration the fact that it’s a pre-installed application, there’s always a chance that it’s just one of the results of a firmware problem. 

So, in this post, I will guide you in troubleshooting your Galaxy A50 that keeps on showing the ‘Gmail keeps stopping’ error. We will try to consider every possibility and rule them out one by one until we can determine the cause of the problem and be able to fix it. If you’re one of the owners with this problem, continue reading this article as we may be able to help you fix it. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy A50 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting Galaxy A50 with ‘Gmail keeps stopping’ error

App issues can always be fixed even if they’re a result of a firmware problem. You just need to do some troubleshooting procedures to rectify the issue. With that being said, here’s what I suggest you do about it: 

First solution: Force restart your phone 

Since Gmail is a pre-installed application, it’s possible that the problem is caused by a pretty minor glitch in the system that affected it. That could be the reason why it crashes. To try and rule out this possibility, the best thing you have to do is to perform a Forced Restart. It’s a simulated battery removal that will refresh your phone’s memory and reload all its apps and services. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.

Once the phone has finished rebooting, try to open the app and see if the ‘Gmail keeps stopping’ error still shows up. If it does, then move on to the next solution. 

ALSO READ: Snapchat keeps stopping on Samsung Galaxy A50. Here’s how to fix it.

Second solution: Clear the cache and data of Gmail app

Clearing the cache and data of the Gmail app will reset it back to its default settings and configuration. If this is just an issue with the app, then this procedure will be able to make it work perfectly again. Here’s how you do it: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Gmail. 
  5. Tap Storage. 
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm. 

After doing this, open the app and see if the ‘Gmail keeps stopping’ error still pops up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 shows the error ‘Spotify keeps stopping’

Third solution: Make sure it’s not due to a third-party application

The thing about pre-installed applications that keep crashing is that they might be caused by third-party apps. To rule this possibility out, restart your phone in safe mode to temporarily disable all third party apps. Here’s how that’s done: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

While in safe mode, try to see if the ‘Gmail keeps stopping’ error still shows up. If the problem is fixed, then try these steps to probe further. 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the ‘Gmail keeps stopping’ error started to show up.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if the problem occurs even in safe mode, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 stuck on boot screen. Here’s the fix.

Fourth solution: Delete the old system cache

When the system cache gets corrupted, performance issues including app crashes may occur. This could be one of those cases, so the next thing you need to do is to delete the old system cache so that it will be replaced with a new one. Here’s how you do that: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the ‘Gmail keeps stopping’ error still shows up even after this, then you have to do the next solution. 

Fifth solution: Master reset your phone

A master reset will fix any software and app issues including this one. However, before doing so, make sure to create a copy of your important files and data, because they will all be deleted, especially the ones that are stored in your phone’s internal storage. After the reset, remove your Google account so that you won’t be locked, and when ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A50 that keeps showing the error ‘Gmail keeps stopping’. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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