Samsung Galaxy A50 has black and unresponsive screen, here’s the fix…

We have some readers who are complaining because their Samsung Galaxy A50 units have been stuck on a black and unresponsive screen. What happened is that the phone reportedly powered down and then when the power key is pressed, the device won’t respond. Most of the time, this is just a minor firmware issue, which you can fix on your own. 

So, in this post, I will guide you in troubleshooting your Galaxy A50 that got stuck on a black and unresponsive screen. We will try to look into every possibility and then rule them out one after another until we can figure out what the problem really is and hopefully be able to fix it. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading this article as it may be able to help you. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A50 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixing Galaxy A50 that has a black and unresponsive screen

As long as the phone doesn’t have any signs of physical or liquid damage, and that the firmware has not been modified in any way, you can make it respond again by doing the following procedures…

First solution: Perform the Forced Restart

Most of the time, when a phone powers down by itself and gets stuck on a black and unresponsive screen, it’s just due to a firmware crash. It may seem like a very serious hardware issue but in reality, it’s just a pretty minor firmware problem and you may be able to fix it by doing the forced restart. Here’s how: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.

If your phone is still stuck on a black and unresponsive screen after this procedure, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 stuck on boot screen. Here’s the fix.

Second solution: Charge your phone and do the Forced Restart

It is possible that the battery has been completely drained. The thing about leaving the phone drain its battery completely is that there’s always a chance that the firmware will crash just before the phone loses power. As a result, you will be dealing with a couple of procedures that both leave a phone unresponsive. But don’t worry, there’s still something you can do about it.

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet. 
  5. While holding down the volume button, press and hold the Power key as well. 
  6. Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.

If you were able to make your phone respond by doing either of the procedures but the problem occurs from time to time, then you need to reset your phone to give it a fresh start. Remember, you will lose some of your files and data during the reset so make sure to create a backup beforehand. After the backup, remove your Google account so that you won’t be locked out, and then when ready, follow these steps to reset your device: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

However, if your phone is still stuck on a black and unresponsive screen even after doing the procedures I cited here, then it’s time you brought the phone to the tech. It could be a hardware problem. 

ALSO READ: What to do with Samsung Galaxy A50 that turns off on its own

I hope that we’ve been able to help you fix your Galaxy A50 that got stuck on a black and unresponsive screen. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks. 

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