Some owners of the Samsung Galaxy A10 reported that their units blacked out and would no longer turn on after that. Most of the time we think that a problem like this is an issue with the hardware. But the fact is that it’s actually just a minor issue with the firmware. Needless to say, you will be able to fix it on your own.
In this post, I will guide you in troubleshooting your Galaxy A10 that blacked out and won’t turn on. I will share with you a couple of procedures that have been proven effective against this issue. If you’re one of the owners of this phone and are currently being bugged by the same problem, continue reading because this post may be able to help you.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy A10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
What to do with Galaxy A10 that blacked out and won’t turn on
Firmware issues aren’t really that hard to fix but they can be so pesky because for those who don’t know what to do if such problems happen, they may immediately take a trip to the shop or store only to be told that the problem is not that serious or be charged with a couple of hundreds of dollars for a problem they could just fix on their own. We want to prevent that from happening so if you’re willing to do something about it, here’s what you need to do:
Posts you might like
First solution: Force restart your phone
This must be the first thing you have to do. In fact, this could be the only thing you need to do to make your blacked out Galaxy A10 work perfectly again. If you’re familiar with the battery pull procedure we often do to phones with removable batteries, this is its counterpart only that it’s done on phones with non-removable batteries. In other words, it’s a simulated battery removal that has been proven effective in fixing problems like this. Basically, this is how you do it:
- Press and hold the Volume Down button and the Power key together for 15 seconds or more.
More often than not, your blacked out Galaxy A10 will boot up if you’ve done this procedure properly. If it does not, then do the same procedure a few more times. If it still won’t boot up after this, then you should try the following:
- Press and hold the Volume down button first and don’t release it.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or more.
This is basically the same as the first procedure only that this time we’re making sure that you press and hold the volume down button before the power key because doing it otherwise won’t give you the same result.
If this is just one of the cases of a firmware crash, your phone should be able boot up by now. If not, then you should perform the next procedure.
Second solution: Charge your phone and perform the forced restart
Having a drained battery is not really a problem, is it? But the thing is that there’s a possibility that the firmware would crash if you allow the phone to run out of battery. That could be the cause why your Galaxy A10 has blacked out. Don’t worry though as this problem is fixable. Here’s what you need to do:
- Plug the original charger to a working wall outlet. It’s best to use a wired charger for this.
- Connect your phone to its charger using the original cable.
- Regardless whether your phone show the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which, press and hold the volume down button and the power key for 15 seconds or more.
If your Galaxy A10 blacked out due to a minor firmware issue, then this should fix the problem. However, if it remains unresponsive or won’t turn on, then it’s probably a hardware issue. For this, you have to bring the phone to the store or shop so that a technician can check it up for you.
On the other hand, if you were able to make your phone respond after this but continues to freeze or become unresponsive, then the best thing you can do about it is reset your phone. However, make sure to create a backup of your important files and data as they will be deleted. Also, make sure to remove your Google and Samsung accounts so that you won’t be locked out of your device. Once everything is set, follow these steps to reset your phone…
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A10 that blacked out and won’t turn on. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.