Is your Samsung A10e not turning on? Don’t worry, you’re not alone. This is a common problem that can be caused by a variety of factors, such as a software glitch, a hardware issue, or a drained battery.
In this article, we’ll walk you through seven potential solutions to this problem. We’ll start with the simplest solutions and work our way up to more complex ones. So, if your Samsung A10e won’t turn on, be sure to try these solutions before you give up hope.
Fix #1. Check Your Battery
The most common reason why a phone won’t turn on is because the battery is drained. So, the first thing you should check is your battery level. If your battery is completely drained, you’ll need to charge it for at least 30 minutes before you can try turning it on again.
You can also make use of some third-party apps to check your battery level. Some popular apps include AccuBattery and Battery Guru.
Fix #2. Force Restart Your Phone
If your phone is still not turning on after you’ve charged it, you can try performing a forced restart.
A forced restart on a Samsung Galaxy A10e works by interrupting the normal power cycle of the phone. This can be helpful if the phone is frozen or unresponsive, or if it is stuck in a boot loop.
- To force restart a Samsung Galaxy A10e, press and hold the Power button and Volume Down button for 7-10 seconds.
- The phone will then turn off and restart.
When you force restart a phone, you are essentially telling it to shut down immediately and then start up again from scratch. This can clear out any temporary glitches or errors that may be causing the phone to malfunction.
Fix #3. Boot Your Phone Into Safe Mode
If your phone is still not turning on after a soft reset, you can try booting it into Safe Mode. Safe Mode is a special mode that disables all third-party apps, which can be helpful for troubleshooting software problems.
To boot your Samsung Galaxy A10e into Safe Mode, follow these steps:
- Turn off your phone completely.
- Press and hold the Power button and Volume Down button simultaneously until you see the Samsung logo.
- Once you see the Samsung logo, release the Power button but keep holding the Volume Down button.
- Continue holding the Volume Down button until your phone boots into Safe Mode.
You will know that your phone is in Safe Mode when you see the words “Safe mode” in the lower-left corner of the screen.
In Safe Mode, only the pre-installed apps and services will be loaded. This can be helpful for troubleshooting problems that are being caused by third-party apps.
Here are some of the things you can do in Safe Mode:
- Uninstall third-party apps that may be causing problems.
- Clear the cache and data of third-party apps.
- Reset the app preferences.
- Perform a factory reset.
If your phone turns on in Safe Mode, then the problem is likely being caused by a third-party app. To troubleshoot this problem, try uninstalling your apps one by one until you find the app that is causing the problem.
If you are still having problems with your phone after booting into Safe Mode, then the problem is likely being caused by a hardware issue. In this case, you will need to take your phone to a qualified technician for repair.
To exit Safe Mode, simply restart your phone.
Fix #4. Clear Your Phone’s Cache
If your phone is still not turning on, you can try clearing your phone’s cache. The cache is a temporary storage area that stores frequently accessed data. Sometimes, the cache can become corrupted, which can cause problems with your phone.
To wipe the cache partition on a Samsung Galaxy A10e, follow these steps:
- Turn off your phone.
- Press and hold the Power button and Volume Up button until you see the Samsung logo.
- Release the Power button but keep holding the Volume Up button until you see the Android recovery mode menu.
- Use the Volume Down button to navigate to the Wipe cache partition option.
- Press the Power button to select this option.
- Press the Volume Down button to highlight Yes and press the Power button to select it.
- The cache partition will be wiped. Once the process is complete, you will see the Reboot system now option highlighted.
- Press the Power button to select this option and restart your phone.
Note: Wiping the cache partition will not erase any data on your phone. However, it will clear all of the temporary files that are stored on your phone, which can improve performance and fix some minor software issues.
Fix #5. Update Your Phone’s Software
If you’re running an outdated version of your phone’s software, it’s possible that a software glitch is causing the problem. In this case, updating your device will likely fix the problem.
If you’ve managed to charge your phone and the remaining power is at least 50 percent, you can update it via Android system recovery. Here’s how it’s done:
- To update your Samsung Galaxy A10e via Android recovery, you will need to download the latest firmware update file for your device. You can find this file on the Samsung website or on a third-party website such as XDA-Developers.
- Once you have downloaded the firmware update file, save it to the root directory of a microSD card.
- Next, turn off your phone and boot into Android recovery mode. To do this, press and hold the Power button and Volume Down button until you see the Samsung logo. Once you see the Samsung logo, release the Power button but keep holding the Volume Down button until the phone boots into Android recovery mode.
- In Android recovery mode, use the Volume Down button to navigate to the Apply update from external storage option. Press the Power button to select this option.
- On the next screen, use the Volume Down button to navigate to the microSD card that contains the firmware update file. Press the Power button to select the microSD card.
- Finally, use the Volume Down button to navigate to the firmware update file and press the Power button to install it.
The firmware update process will take a few minutes. Once the update is complete, your phone will restart.
Here are some additional tips for updating your Samsung Galaxy A10e via Android recovery:
- Make sure that your phone’s battery is at least 50% charged before starting the update process.
- Do not interrupt the update process once it has started.
- If the update process fails, try downloading and installing the firmware update file again.
- If you are still having problems, contact Samsung Support for further assistance.
Please note that updating your phone via Android recovery can be a risky process. If you are not comfortable doing this, it is best to take your phone to a qualified technician.
Fix #6. Restore Your Phone to Factory Defaults
If you’ve tried all of the above solutions and your phone is still not turning on, you can try resetting your phone to factory defaults. This will erase all of your data and settings, so be sure to back up your important data before you proceed.
To factory reset a Samsung Galaxy A10e via Android Recovery, follow these steps:
Step 1: Turn off your phone.
Step 2: Hold down the Power button and the Volume Up button at the same time.
Step 3: When you see the Android Recovery screen, release the buttons.
Step 4: Use the Volume Down button to navigate to Wipe data/factory reset.
Step 5: Press the Power button to select Wipe data/factory reset.
Step 6: Use the Volume Down button to navigate to Yes and press the Power button to select it.
Step 7: Your phone will now begin the factory reset process. Once the process is complete, your phone will restart.
Note: A factory reset will erase all data on your phone, including your apps, photos, music, and other files. Be sure to back up your important data before proceeding.
And that’s all there is to troubleshooting a Samsung Galaxy A10e smartphone that suddenly blacked out and won’t turn on. We hope that one of the given solutions is able to revive your phone.
When To Contact Samsung Support
If you’ve tried all of the above solutions and your phone is still not turning on, you can contact Samsung Support for further assistance.