Some owners of the Samsung Galaxy A10 have been complaining because their devices reportedly got stuck on a black and unresponsive screen, leaving the device unusable. This problem seems very common nowadays and while it may seem like a serious hardware issue, it’s really just a minor firmware-related problem. As long as the phone doesn’t have any signs of physical or liquid damage.
In this article, I will guide you in troubleshooting your phone that got stuck on a black and unresponsive screen. I’m going to share with you a couple of solutions that have been proven effective against this problem. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy A10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshoot Galaxy A10 with black and unresponsive screen
A firmware crash is often the common cause of this problem. The phone may turn off by itself and would no longer respond when you press and hold the power key. It won’t even respond even if you connect it to its charger. But you know what? You can fix this by doing the following procedures…
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First solution: Try doing the Forced Restart
It is a simulated battery pull procedure and it’s actually very effective in fixing problems like this. You just have to press and hold a combination of buttons so that your phone will simulate battery disconnect. It’s the same as pulling the battery out of your phone only that your Galaxy A10 has a non-removable battery. Here’s what you need to do:
- Press and hold the volume down and power keys at the same time for 10 seconds or more.
Most of the time, this procedure is enough to make your device respond. If it doesn’t, try doing the same procedure a couple more times and if is still remains unresponsive, try this:
- Press and hold the volume down button first and don’t let it go yet.
- While holding it down, press and hold the power key as well.
- Now, keep both keys held down together for 10 seconds or more.
If it’s just due to a firmware crash, then your phone should already be booting up now. However, if it still not responding, then move on to the next procedure.
Second solution: Try charging your phone and forced restart it
When your phone runs out of battery, it’s natural that it won’t respond no matter how long you hold the power key. But the thing is when you allow the phone to run out of battery, there are times when the system crashes as some services may not be properly shut down together with some hardware components. When this happens, you are already dealing with a couple of issues that both results in an unresponsive device. Here’s what you need to do to address it:
- Plug the original power adapter of your Galaxy A10 to a working power source.
- Using the original cable, connect your phone to its charger.
- Leave it connected to the charger for 10 minutes or so regardless whether the charging symbol shows on the screen or not.
- After that, press and hold both the volume down and power keys at the same time for 10 seconds while the phone is still connected to the charger.
These procedures are more than enough to fix this kind of problem. However if the phone is still not responding after this, then you will have to bring it back to the store so that the technician can check it for you. If there’s really an issue with the hardware, it might be replaced with a new one.
I hope that we’ve been able to help you fix your Galaxy A10 that got stuck on a black and responsive screen. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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