When a smartphone gets stuck on logo and would no longer continue to boot up, you can always expect it to be a problem with the firmware. The resolution of the problem depends on how it started. If you tried to modify the firmware and then this problem started, then you know nothing you can do can fix it unless you re-flash the stock firmware. However, if the issue started without apparent reason or cause, then you should be able to fix it without manually flashing the firmware.
Some of our readers that own the Samsung Galaxy A10 have complained to us about this problem. Some said that the issue started after an update while others just don’t know the reason why their phones got stuck on the Samsung logo. If you’re one of the owners that’s having this kind of problem, continue reading this post as we may be able to help you.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy A10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Fix Galaxy A10 that’s stuck on logo during boot process
When troubleshooting a phone with a problem like this, you need to be thorough. So, I will give you here things you could try and see if one of them works for you. Here are the things you can do to try and fix your Galaxy A10 that’s stuck on logo…
First solution: Try to force restart your Galaxy A10
Firmware-related issues, as long as they’re not that serious, can be fixed by a forced restart. If it’s the first time you encountered having your Galaxy A10 stuck on the logo, then you should try this procedure first as it could be the only thing you have to do to get your device back to normal.
- Press and hold the volume down button and don’t release it.
- While holding it down, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or more.
If the phone boots up successfully into the lock or home screen, then the problem is fixed for now. However, there’s no guarantee that it won’t happen again. But you can rest assured that the problem wasn’t serious and you can always do this when it happens again. On the other hand, if the phone is still stuck on logo after doing this, then move on to the next solution.
Second solution: Try running the phone in Safe mode
It is also possible that the cause of the problem is a third-party application. Yes, downloaded apps may also prevent your phone from booting up successfully so after doing the first procedure and your phone is still stuck on logo, you must try running it up in Safe mode to temporarily disable all third-party applications. Here’s how it’s done:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
Assuming that your phone rebooted successfully into safe mode and not stuck on logo, then you can rest assured that the problem is pretty minor. In fact, rebooting it into normal mode without even doing anything may fix the problem. But if it it still gets stuck on logo, then you should try the next procedure.
Third solution: Try starting the phone up in Recovery Mode
The recovery mode is actually the fail-safe of almost all Android devices which means that even if your device has firmware issue, it may still be able to boot into this mode. If successful, you can try deleting the system cache so it will be replaced with a new one or you can perform the factory reset which can make your phone boot up successfully. Here’s how it’s done:
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release the keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
If your phone reaches the screen where you can see blue and yellow texts, that’s the recovery mode. You may use the volume down button to highlight the option you want your phone to do. So, if you want to try wiping the cache partition, follow these steps:
- While inside the recovery mode, press the volume down button until ‘wipe cache partition’ is highlighted and then press the power key to select it.
- After wiping the cache partition, the ‘Reboot system now’ option is highlighted, press the power key to restart your phone.
If you want to perform the master reset, then choose ‘wipe data / factory reset’ and press the power key to select it. But please note that doing this will delete all your personal files and data and will bring the phone back to its default settings and configuration. After that, reboot your phone and see if it still gets stuck on logo.
After doing all these things and your Galaxy A10 is still stuck on logo, then it’s time to bring the phone back to the store or shop so that a technician can check it up for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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