Performance issues occur from time to time, no matter what the model or brand of your smartphone is. That seems to be a problem with some of the owners of the Samsung Galaxy A10 who reported that their device randomly shuts down after the most recent update. Most of the time, it is a software-related problem but we have to make sure it’s not due to a damaged battery.
So, in this post, I will guide you in troubleshooting your Galaxy A10 that randomly shuts down. We will try to rule out all possibilities until we can figure out the reason why it shuts down on its own every now and then. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this post may be able to help you.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting Galaxy A10 that keeps rebooting
When a phone keeps rebooting by itself, there’s a possibility that the problem is with the hardware. However, there’s only so much we can do if that’s the case but if this problem occurred without apparent reason or cause, then it’s probably just a minor firmware issue. That’s what we need to rule out. With that being said, here’s what you need to do:
First solution: Use your phone while it’s being charged
As I said, it’s possible that the reason why this problem is happening is because the battery may have already been damaged. That’s why you need to see if your phone shuts down by itself even if its connected to a working charger, because if it does, then move on to the next procedures as it’s clearly software-related. However, if the phone works fine when connected to a stable power supply, then that could be a sign of a hardware issue. But still, continue troubleshooting it and see if the problem can be fixed.
Second solution: Use your phone while in Safe Mode
The next thing we have to rule out is the possibility that some or your apps is causing the phone reboot by itself. By rebooting your phone in safe mode, you’re temporarily disabling all third-party applications and this isolates the problem. If the problem is fixed in this mode, then it confirms our suspicion and it’s pretty easy to fix the problem. However, if the phone still keeps rebooting while in safe mode, then it could be with the firmware.
This is how you restart your phone in safe mode:
- Press and hold the Power key until options show.
- Tap and hold the Power off option until it changes into Safe Mode.
- Tap the Safe mode icon to restart your device.
- Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.
Assuming that the problem is fixed, this is what you need to do next:
- Restart your phone normal to boot into standard mode.
- Remember the apps you installed about the time when the phone starts to reboot by itself.
- Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap suspected app.
- Tap Storage.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
But if the phone still randomly shuts down even in this mode, then move on to the next solution.
Third solution: Wipe the cache partition
Wiping the cache partition will fix most of firmware-related issues and if this is one of those cases, then you should be able to properly use your phone after this procedure. By doing this, you’re deleting the old cache and getting it replaced with a new one. Here’s how it’s done:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Once the phone has finished rebooting, continue using it like you normally do to see if it still shuts down by itself. If it still does, then move on to the next solution.
Fourth solution: Master reset your phone
As long as the firmware hasn’t been modified in any way, you should be able to fix this problem with a reset. But before that, make sure to create a copy of your important files and data as they will be deleted and you may not be able to recover them after that. After the backup, remove both your google and samsung accounts from your phone so that you won’t be locked out. Once everything is in order, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A10 that keeps rebooting. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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