When a popular app like Whatsapp Messenger starts to keep crashing on a high-end smartphone like the iPhone, you can always expect it to be a pretty minor problem. If the issue isn’t with the app, then it should be with the firmware but it’s not serious. After all, third-party applications won’t have much of an impact on the firmware if they start to crash. However, if your iPhone is suffering from a minor firmware issue, applications, regardless of whether they’re third party or pre-installed, may be affected and that could be the reason why Whatsapp keeps crashing on your iPhone after the iOS 13 update.
In this post, I will walk you through in troubleshooting your iPhone that has recently been updated to iOS 13 but has developed a problem like this. We will try to consider all possibilities and rule them out one after another until we can figure out what the problem really is and hopefully be able to fix it. If you’re an owner of this device and are currently being bugged by a similar issue, continue reading as this article may help you.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting an iPhone with Whatsapp that keeps crashing
App-related issues aren’t really that complicated, especially if the app in question is a third party. Just so you know that this problem can be fixed by simply removing the app from your iPhone but of course, we know that some of you use Whatsapp for business so it’s best to make it work perfectly on your device. With that being said, here’s what you should do if Whatsapp Messenger keeps crashing on your iPhone that runs on iOS 13.
First solution: Force restart your iPhone
The first thing you have to do if an app starts to keep on crashing on your iPhone is the forced restart, especially if the app has been working properly prior to the problem. It’s because such kind of problem may have been caused by a minor system glitch. The forced restart is actually a simulated battery removal that refreshes your iPhone’s memory and reloads its apps and services. Here’s how it’s done:
- Quickly press and release the Volume Up button, and then quickly press and release the Volume Down button.
- The moment you release the volume down button, press and hold the Side or Power key until the Apple logo shows on the screen.
Your iPhone will continue the usual boot process. Once it has finished rebooting, try to launch Whatsapp and see if it still crashes. If it does, then move on to the next solution.
Second solution: Close Whatsapp and re-open it
Another possibility is that the problem could be due to app itself. Sometimes some services that an app is using stop working and when it happens, naturally the app will crash as well. That could be the case here so it’s best to completely quit Whatsapp and re-open it. Here’s how…
- Swipe up from the bottom of the screen and stop at the middle. This will show you the app previews.
- Swipe up on Whatsapp’s preview to close it. Do the same with the preview of other apps to release the RAM these apps are using.
- Now, launch Whatsapp once again.
Continue using Whatsapp to know if it still crashes. If it still does, then move on to the next solution.
Third solution: Uninstall Whatsapp and reinstall it
While there are times when compatibility issues occur and updating the app in question may fix the problem, that could not be the case here. So, it’s best to just remove the app completely from your device to also remove all its associations with the firmware and other apps. After that reinstall the app to make sure you’re using the latest version. Here’s how you do those things:
- From the Home screen, tap and hold on Whatsapp icon until the icons start jiggling. Do not release your hold even if options show halfway through.
- Tap the X on the Whatsapp icon.
- Tap Delete to confirm the deletion of the app.
- Once the app is successfully uninstalled, tap Done and go back to the home screen.
- Launch the App store.
- Search for Whatsapp, and then tap the Install icon.
- Wait for the app to be successfully installed on your iPhone.
- When the installation is finished, tap Open to launch it.
Most of the time, this procedure will fix any app-related issues. If for some reason the problem continues after this, then you have no other choice but to do the next solution.
Fourth solution: Factory reset your iPhone
A factory reset will surely fix any app issues, however, you have to take a little time creating a backup of your important files and data that you don’t want to lose. That includes your pictures, videos, music, contacts, texts messages, emails, etc. Once the backup is finished, follow these steps to reset your iPhone:
- From the Home screen, tap Settings.
- Find and tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase iPhone at the bottom of the screen.
- Tap Erase iPhone again to proceed with the reset.
After the reset, set up your iPhone as a new device and reinstall all the apps you want to use. I hope that we’ve been able to help you fix your iPhone with Whatsapp that keeps crashing after the iOS 13 update. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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