Notification problems in mobile devices are usually due to software errors and glitches. Nonetheless, there are also rare instances when hardware damage is to blame. Hardware-related notification issues are often attributed to a damaged audio component. To fix such problems, hardware repair or replacement would be necessary.
Tackled in this post is a relevant issues with the iPhone XR notifications that are not working as intended. Given that this is a new device, hardware damage shouldn’t be to blame unless the symptom started after accidental dropping or liquid exposure on the device. Before rushing to an Apple service center, you can try some workarounds to rule out software problems from the underlying causes. As additional input, I’ve outlined a few potential solutions for you to try on. Read on to find out what options to try on whenever you will have some trouble getting notifications on your new iPhone XR smartphone.
Visit our iPhone XR Help Guides if you are looking for a solution to a different problem since we’ve already addressed some of the most common issues with this phone. We may have already published articles that tackle the problem you currently have.
How to troubleshoot iPhone XR with notifications that aren’t working?
Before troubleshooting, check and ensure that your iPhone isn’t having signal and/or network problems. If your iPhone has no service, you won’t be receiving notifications for both incoming calls and text messages simply because network services aren’t working. The same thing happens when your iPhone has no Internet access. Notification alerts for apps, email messages and other online alerts won’t work until your iPhone is connected again. If there’s no problem with your iPhone XR network signal and Internet connection but you’re still not getting notification alerts, then move and start troubleshooting software problems on your iPhone XR.
First solution: Soft reset/force restart your iPhone XR.
If this is the first time you’re having trouble receiving notifications on your iPhone XR without making any chances on its settings or adding new apps and contents, then it could be just a random glitch. A simple remedy to this would be a soft reset or force restart on the iPhone XR. Here’s how to soft reset your iPhone XR:
- Press and hold the Side/Power button and either Volume Up or Down buttons simultaneously and then release both buttons when the Slide to Power Off menu appears.
- Drag the power off slider to the right to turn off your iPhone completely.
- After 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
Alternatively, you can force restart your iPhone XR to force close background apps that might have caused conflicts on the phone’s notification system and likewise to refresh the internal memory of your device. To force restart your iPhone XR, simply follow these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone power cycles.
Wait until your iPhone boots up completely then test to see if notifications are already working as intended. If not, then troubleshoot further.
Second solution: Manage DND feature on your iPhone XR.
When DND (Do Not Disturb) is enabled, notifications for incoming calls, text and email messages as well as app notification alerts are restricted or muted. In short, you won’t hear sound alerts or get any of these notifications on your device. An indication that DND is enabled on your iPhone is the crescent moon-like icon on the status bar. If you see this icon and you don’t receive any notifications on your iPhone XR, try to disable DND with these steps:
- Open the Settings app from the Home screen.
- Scroll to Do Not Disturb then toggle the switch to turn the feature off.
After turning DND off, try using another device to send a message or place a test call on your iPhone XR. If you still doesn’t hear notification alerts for calls and text, continue to troubleshoot your device.
Third solution: Manage notifications for individual apps.
Some iOS apps have individual options to set to turn notifications on or off. If you are having trouble receiving notifications for all apps, follow these steps to manage notification settings for your iPhone XR apps:
- Open the Settings app.
- Tap Notifications.
- Toggle the switch next to Allow Notifications to turn the feature on, if it’s off. Otherwise, toggle the switch off and then on again.
If you’re not getting any notification only for a specific application, try these doing these:
- Go back to Settings menu.
- Then tap to select the app you’re having problem with notifications.
If necessary, turn on alerts and banners to allow notifications to show up on the lock screen.
Fourth solution: Reset all settings on your iPhone XR.
If you only have trouble receiving notifications after customizing some settings on your iPhone XR, then it’s likely attributed to invalid/incorrect settings configuration. If you still can recall what exactly has changed, then try to revert the changes back to the way they were previously configured, before the problem started. But if that’s not possible, you can just reset all settings on your iPhone XR. Doing so will erase all customized settings and then restores the default or original values. Any incorrect settings that may caused notifications to fail will likewise be eliminated. Here’s how it’s done:
- Open the Settings app from Home.
- Tap General.
- Scroll down to and tap Reset.
- Select Reset all settings option.
- Enter your device passcode when asked to continue.
- Then tap the option to confirm all settings reset.
Reboot your iPhone after the reset to apply the new changes and clears errant cache from the apps and phone memory. This does not affect any saved data on the phone memory so you won’t lose critical data from doing so. Reconnect to the Internet and enable individual features on your phone to use them again.
Fifth solution: Factory reset/master reset your iPhone XR.
If the prior reset failed to fix the problem and your iPhone XR notifications are still not working, then you’re probably having a more intricate system issue that requires more advanced methods. Among the last possible solutions you can try would be a factory reset or master reset. This reset is usually carried out when dealing with complex system errors that caused persistent symptoms that are software-related. Before you do so, back up all your important files to iCloud or iTunes because they will also be wiped out during the reset, along with your downloaded apps, saved contacts, messages and other files. Once you’re all set, follow these steps to factory reset/master reset your iPhone XR through settings:
- Open the Settings app from the Home screen.
- Tap General.
- Scroll down to and then tap Reset.
- Select the option to Erase all content and settings.
- Enter your device passcode, when asked.
- Then tap the option to confirm factory reset.
Wait for your iPhone to restart and then continue to set up your iPhone as new. Software-related issues should all be gone by then including notification problems. Otherwise, consider other options.
Installing the latest software update available for your iPhone XR can also be considered among other potential solutions for notification problems inflicted by random bugs and system errors. The same thing can be achieved when installing all pending app updates. If the notification problem only affects certain apps, then updating the errant applications can possibly solve the problem.
If updating apps or iOS won’t fix the problem either, then you may resort to performing system restore. You can start with a recovery mode restore to put your iPhone XR in recovery mode and then restore iOS using iTunes. If a recovery mode restore failed to fix the problem, then the last ditch solution you can try on would be a DFU mode restore. This is the deepest type of system restore done on an iPhone. Again you will need to use iTunes on a computer to get this done. For other options and suggestions, contact Apple Support or your device carrier instead.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!