How to fix Samsung Galaxy Note 9 Black Screen of Death (BSoD) issue

The Black Screen of Death is a common problem with any smartphone and while it may seem like a very serious hardware issue, it’s actually just a minor firmware problem that you can fix on your own. The Samsung Galaxy Note 9 is among the Android devices that often gets hit by this issue.

So, in this post, I will tackle the BSoD problem with the Galaxy Note 9 being the subject of the troubleshooting. I personally encountered this problem a few times before I have always successfully made my phones respond again. I will share with you a couple of solutions that could help you make your Note 9 come back to life again.

Before we move on, if you’re looking for a solution to a different problem, the drop in on our Note 9 Help Guides for we have already solved some of the most common problems with this device. We may already have published articles on our site that could be helpful to you. So browse through that page and see if you can find something you can use.

Here are the things you could do if your Galaxy Note 9 has a black and unresponsive screen…

Forced Reboot

This is the ultimate solution to a black screen of death issue provided that the problem hasn’t resulted from either physical or liquid damage. Most of the times the black screen problem is due to a firmware crash. It will leave an impression that the phone has a hardware problem because it won’t respond no matter what you do but it’s just a minor problem that can be fixed by this:

  • Press and hold the volume down and power keys simultaneously for 10 seconds or more.

Since the Note 9 has a non-removable battery, it should respond to this procedure; it’s hard-wired to do so. It is a simulated battery removal procedure and it will refresh the phone’s memory but in this case, it will make it respond again. If for some reason the device continues to be unresponsive, then try this…

  1. Press and hold the volume down button first and don’t let go.
  2. While you’re holding the volume down, press and hold the power key as well.
  3. Keep both keys held down together for 10 seconds or more.

This time we’re making sure that you press and hold the power key after the volume down button because if you pressed it first, you won’t have the same result. If the phone is still not responding after this, then you should try the next procedure.

Perform Forced Reboot while charging

It is possible that the battery has been completely drained that’s why the phone doesn’t turn on when you press and hold the power key. While a drained battery isn’t always a serious issue, there are times when it will result to a firmware crash since some hardware components and services may not be properly shut down. As a result, you’ll be dealing with a couple of minor issues that both result to an unresponsive device. With that being said, here’s what you should do about it…

  1. Plug the charger to a working wall outlet.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
  4. Press and hold the volume down button first and don’t let go.
  5. While you’re holding the volume down, press and hold the power key as well.
  6. Keep both keys held down together for 10 seconds or more.

Most of the time the black screen issue can fixed by these procedures. However, if your Note 9 continues to be unresponsive, then the problem is more serious than we thought and you may need the help of a technician to make your Samsung Galaxy Note 9 respond again.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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