If a high-end smartphone like the Samsung Galaxy S10 Plus won’t charge, it could either be just a minor problem with the firmware or a serious hardware issue. You should take a little time troubleshooting your phone to determine what the real problem is and hopefully fix it.
A brand-new device should work without a hitch out of the box especially that these devices aren’t cheap. It’s not fair for us users to deal with an issue like this when the phone is still new. But not all problems are serious. There are those that can easily be fixed by performing a couple of troubleshooting procedures. But even if there’s no guarantee of a fix, you still have to do some basic troubleshooting and that’s the purpose of this post.
In this guide, I will walk you through on how to troubleshoot your Galaxy S10 Plus that won’t charge. It’s not the first time we encountered this problem so we already know a thing or two that could help you fix the problem with your phone. So, continue reading as this article may be able to help you one way or another.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
What to do if your Galaxy S10 Plus won’t charge out of the box
All devices are being test out of factory and before they’re packed. It is to make sure that every device is working because if they don’t, the manufacturer would already be spending too much for shipment only to spend a lot more for retaining defective units and retention packages for affected customers.
So, your Galaxy S10 Plus should work properly out of the box but then again, there are times when issues occur. So, if it won’t charge out of the box, here are the things you need to do:
- Just make sure the charger is plugged into a working outlet.
- Check the port on the charger for foreign materials that might be obstructing the process.
- Check the cable for breaks or crooked pins on both ends.
- Make sure the charge port in your phone doesn’t have debris or lint in it.
- After checking those things, try charging the phone again to see if it charges this time. If still no, then you have no other choice but to bring the phone back to the store.
It is unfair on your part to deal with this problem when you paid a thousand bucks for it so that you can have a device to use. For sure, if the technician cannot make the device charge, you will be given a replacement unit.
Galaxy S10 Plus won’t charge with a black screen
Most of the time, if your phone has a black and unresponsive screen and won’t charge, it’s a firmware crash. The reason why a lot of users would immediately panic when this issue happens is because they that it’s a very serious hardware issue when in fact, it’s just a very minor firmware related problem.
To address this, you just have to press and hold the Volume Down and Power keys together for 10 seconds or more. More often than not, your phone will reboot after this. However, if the it’s still unresponsive, you should try this instead:
- Press and hold the volume down button first and don’t release it yet.
- While holding down the volume button, press and hold the power key as well.
- Now, keep both keys held down together for 10 seconds or more.
It is the same as the previous procedure only that we’re making sure that you’re doing it correctly. Pressing and holding the power key first won’t give you similar result, so observe the proper order of what button to press and hold first.
Galaxy S10 Plus won’t charge with ‘moisture detected’ error
The IP68 certification of this device is for dust and water resistance only. You can call it waterproof but it has limitations, which means that liquid can still find it’s way into your phone given the right circumstances. The ‘moisture detected’ error usually occurs when there’s really some traces of moist in the charge port of your phone. When this appears, the charging process will stop automatically to prevent further damage to the hardware.
But the thing is, it’s often not a serious problem and you may be able to make your phone charge again after the moisture has dried out. Needless to say, if the error shows up, just let your phone sit on a dry surface upright for 10 minutes or so. The moisture will evaporate and the error won’t show up again. However, if you don’t have the luxury of time, then you can get a piece of tissue paper and insert it into the port. Leave it there for a minute or two so it can absorb the moisture and that should fix it.
However, if you’re pretty sure the charge port is dry, the problem could be with the cable. Check if both ends are really dry. If they are and the error still shows up, then restart your phone and try to charge again. Should you want to replenish the battery without dealing with the problem, you can turn your phone off and charge it or use a wireless charger to do the job.
Lastly, if the error continues even if there’s no trace of moisture, the could be a system glitch. A reset should be able to fix it.
Galaxy S10 Plus won’t charge with wired charger
It’s probably just an issue with the charger or the cable. Just make sure no foreign material is inside the port on your charger and the same goes for the cable. After that and the phone is still not charging, you may try connecting your phone to a computer or laptop to see if it responds. Usually, when the phone is powered on and is connected to a computer, the machine will immediately detect and recognize it. If it doesn’t, then it’s a cable issue. Just use a different cable to connect your phone to its charger. If the problem persists even after using a different cable, then bring the phone back to the Samsung store.
Galaxy S10 Plus won’t charge with wireless charger
Wireless charging is far more complicated than the wired charging but Samsung already mastered it. In fact, there were more issues with wired charging than wireless since Galaxy S9 but there are times when issues also occur to this feature. When that happens, just remember that you still have a wired charger you can use to replenish the battery of your phone.
If you have other devices capable of wireless charging, try charging them using the wireless charger and if they work without issues, the problem is with your phone. The best thing you can do about it is remove third-party case if any and make sure you place the phone on the pad properly. If it’s still won’t charge after that, backup your files and data and reset your phone. After that, try to see if the wireless charging works and if still not, then bring your phone to the store so a technician can check it for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!