Samsung Galaxy Note 10 gets stuck on the black screen of death

The black screen of death issue that may occur to any smartphone including the new Samsung Galaxy Note 10 will always leave an impression that the problem is with the hardware since the phone would no longer respond when it happens. But as long as your phone doesn’t have any signs of physical or liquid damage, you should still be able to fix it on your own without having to take a trip back to Samsung Experience store just to have it checked. 

In this post, I will share with you the most effective solution to the black screen of death issue. We will fix your Galaxy Note 10 that’s stuck on the black screen and would no longer respond. That is if the device worked out of the box and does not have any signs of physical or liquid damage. So, if you’re one of this great device and are currently stuck on the black screen of death, continue reading, as this post may be able to help you. 

Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy Note 10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

Fixing your Galaxy Note 10 that’s stuck on the black screen of death

Before we move on, if your device didn’t power on out of the box or if it turned off shortly after the unboxing, then don’t bother yourself in troubleshooting it as it’s clearly a hardware issue that there’s only so much you can do about it. The best thing to do is to go back to the store and have it replaced. However, if you were able to use it and then you discovered that it’s powered off or no longer responds, then here’s what you should do: 


Posts you might like

First solution: Force restart to fix Black Screen of Death

This must be the first thing that you have to do. In fact, it can be the only procedure you need to do to make your Galaxy Note 10 that’s stuck on the black screen of death respond again. Most of the time, when a phone gets stuck on the black screen, it’s because of a firmware crash and that’s not really that difficult to fix. A Forced Restart can be the only thing you need. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 10 logo shows on the screen.

If you were able to make the logo show on the screen with this, then that’s a sign that the problem is already fixed. After all, you already made the phone respond and most of the time, the device will continue to boot up into the lock screen. However, if it still remains on the black screen of death, then do the same procedure a few more times before moving on to the next solution. 

Second solution: Charge your Note 10 that do the forced restart

If your phone is still not responding after doing the forced restart a few times, then it’s possible that the battery has been drained. Usually, having a drained battery isn’t really a problem as devices would immediately respond when they’re connected to their chargers. But you would have a problem if the firmware crashes just before your phone ran out of battery. Yes, it happens sometimes, wherein the system crashes as some services and hardware components can no longer run because the battery is already at the critical level. When it happens, you’ll be dealing with a couple of pretty minor issues that both result in an unresponsive device. To address this, here’s what you should do: 

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet. 
  5. While holding down the volume button, press and hold the Power key as well. 
  6. Keep both keys held down together for 15 seconds or until the Galaxy Note 10 logo shows on the screen.

If you were able to make your phone respond by doing these procedures but the problem occurs every from time to time, then you would need to reset your phone as it’s obviously a firmware issue. Prior to the reset, make sure to create a copy or backup of your important files and data as they will be deleted, and then remove your Google account so that you won’t be locked out. When ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy Note 10 logo shows, release all three keys.
  4. Your Galaxy Note 10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if your phone still won’t turn on or still stuck on the black screen of death even after doing these procedures, then it’s time you had it replaced.

I hope that we’ve been able to help you fix your Samsung Galaxy Note 10 that’s stuck on the Black Screen of Death. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.