If you’re experiencing an issue on Skype that keeps crashing after installing iOS 13.5 update, find out some simple fix on this post. Read further and get more information about the issue.
Software updates are meant to improve the performance of your device by fixing bugs and system enhancements. But this is not always the case as there are software errors that could affect the phone’s system after installing these updates. That could be the reason why there are problems reported after every release of a new software version on mobile devices.
The latest software update for iOS devices is iOS 13.5, which brings a new feature intended for the COVID-19 pandemic. Since people are wearing masks most of the time, it offers a speed up of access to the passcode field on devices with Face ID when wearing a face mask. It also introduces the Exposure Notification API to support COVID-19 contract tracing apps from public health authorities.
Together with those updates, it also comes with an option to Facetime calls and includes bug fixes and other improvements. But Apple reminded that some features may not be available for all regions and may not be accessible on all Apple devices.
Those nice features may sound promising, but some Apple users are experiencing glitches after installing the update. One of the reported errors are the apps that keep on crashing, specifically while using Skype.
To fix this problem, I’ve mapped out some basic procedures that you can perform on your iPhone. Before performing the steps, make sure that your device is connected to a Wi-Fi or internet connection and that is getting sufficient speed.
How to Deal with Skype that Keeps Crashing after iOS 13.5 Update
Estimate Cost : 00
Time Needed : 10 minutes
Here are the steps that could fix your Skype app that constantly crashes on your iPhone:
- Perform a Soft Reset on your iPhone.
During updates, your phone could easily succumb to minor bugs and glitches which can be fixed easily by simply rebooting your device. To do that, just press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. Then, release both buttons once the Slide to Power off prompt appears on the screen. Drag the Power off slider to the right to turn off your phone. Wait for at least 30 seconds, then press and hold the Power/Side button again until you see the Apple logo.
- Close apps that are running in the background.
Those apps that you’ve opened recently remain running in the background, unless you’ll clear them. They can be ruined by the recent software update and could lead to a malfunctioning Skype app. To do that, simply swipe your finger up and then pause from the Home screen. If you’re using an iPhone with the home button like the iPhone 8 and below models, just press the home button twice to access your recent apps. Then swipe left or right to navigate through the apps preview. Swipe up on each app’s preview to close individual background apps.
- Update all apps at the App Store.
Outdated apps can also affect the performance of your device which could lead to the Skype error. To update your apps, open your App Store from the Home screen. Tap on Today tab at the bottom. Then tap on the user profile icon on the top right corner of the screen. Once you see the account details, go down to the Available Updates section. Tap on Update next to the app to update individual apps. Tap on Update All to update all apps simultaneously.
- Perform a Reset Network Settings.
This process will revert all modified network settings to their default values and options. If the Skype that keeps crashing has been caused by an invalid network settings, then this might do the trick. Do not worry as it will not erase any personal information on your device. If you’re ready, access Settings from the home screen. Tap on General. Go down and then select Reset. Tap the Reset Network Settings option. Enter your device passcode once prompted, then tap to confirm network settings reset.
- Uninstall and reinstall your Skype app.
There’s a great tendency that the update has affected the app’s system and causes such issues to occur. To do that, tap and hold on an app icon on the home screen until the icons start jiggling. Tap the X on the app you want to delete. Select Delete to confirm the deletion of the selected app. If you're getting 3D touch option, simply press and hold the Skype app and select Delete app. Perform a restart on your iPhone. After the reboot process is done, open the App store from the Home screen. Tap on your profile icon then tap on Purchased. Tap the Not on This iPhone tab. Select the app that you want to reinstall on your device. If you don’t see the app from the selected tab, try switching to All tab.
- Factory reset your iPhone.
If all else fails and your Skype keeps on crashing up to this point, your last resort is to erase all data on your iPhone. Before you perform the steps, make sure that you backup all of your important files through iCloud or iTunes since this is going to delete all information on your iPhone. Once ready, perform a factory reset by accessing Settings from the Home screen. Select General then go to Reset. Tap the Erase all contents and settings option. Enter your device passcode once prompted. Then tap to confirm factory reset.
- iOS 13.5
If none of those methods have resolved your issue on the Skype app, you may need to escalate this matter to Apple support for further assistance. They might be able to provide you with additional information and official recommendations on how to fix the Skype that keeps crashing on your iPhone. Skype’s help center might be able to do the same, so might as well give them a call.
I hope that this article has provided you with valuable information that could resolve the crashing error on your Skype app. If you want to explore more troubleshooting guides and tutorials for your device, feel free to visit our Youtube channel anytime. Just don’t forget to like the videos and subscribe if you want. Thank you.
Related post: How to Change Profile Picture on Skype for iPhone