How to fix visual voicemail that is not working on your Apple iPhone XR [Help Guide]

Visual Voicemail is a feature that allows you to view and listen to voicemail messages you receive on your device. Such an interface offers a list of messages for playback options. You can also reply to messages by call back or text, and erase or archive voicemail messages from your device screen. Definitely, it’s an advanced iOS messaging feature to make use of.

In case you will bump into some trouble using Visual Voicemail on your new iPhone XR handset, this post highlights possible solutions you can refer to as troubleshooting guide. Read on to find out what to do if you can’t read a transcript or listen to individual voicemail straight from your iPhone XR.

In case you are looking for a solution to a different problem, drop by on our iPhone XR Help Guides. We’ve already solved many of the reported problems with this device and we may already have published articles that tackle your issue. So, take time to browse that page and see if you can find something useful.

How to troubleshoot iPhone XR with visual voicemail that’s not working

Before troubleshooting, verify and ensure that Visual Voicemail is supported by your carrier. If you’re not certain, give them a call and ask. If supported, you need to set it up on your device.

  • To set up Visual Voicemail on your iPhone XR, open the Phone app, tap the Voicemail tab and then select the option to Set Up Now.

Follow the rest of the onscreen prompts to create a voicemail password and to make custom or default voicemail greetings.

A cellular network connection is needed for visual voicemail to work, so make sure your iPhone is getting strong and stable cellular signal. If not, then you will need to deal with network problems first.

If your phone is connected to cellular network, move and troubleshoot software issues the might have caused problems with Visual Voicemail.

First solution: Toggle Airplane Mode on and off.

This trick helps clear out random errors affecting the phone’s wireless radios. Turning ON Airplane mode disables wireless radios automatically and turning it OFF re-enables the other wireless features. So it’s like giving wireless functions a quick reboot. Here’s how it works:

  1. Go to Settings-> Airplane Mode menu.
  2. Then toggle the Airplane Mode switch to turn ON.
  3. While Airplane mode is enabled, reboot/soft reset your iPhone XR with these steps:
    1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
    2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
    3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

After the reset, go back to your iPhone Settings-> Airplane mode menu and then toggle the switch to turn Airplane Mode off again.

Second solution: Manage date and time settings on your phone.

Incorrect date and time can also affect visual voicemail services or results to some errors. To make sure this isn’t the underlying cause, check and manage your iPhone XR date and time settings. If necessary, set your device to enable automatic date and time. Here’s how:

  • To check on this information, go to Settings-> General-> Date & Time menu, then turn on the option to Set Automatically.

This will prompt your iPhone to set or use the date and time information based on the current time zone in your location.

Third solution: Install carrier settings update on your phone.

Visual voicemail is a carrier-supported feature thus typically maintained through carrier settings update. Installing a new carrier settings update can help get rid of random errors and glitches affecting carrier-supported services and network-related functions of the phone. To check for and install new carrier settings update on your iPhone XR, follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap About.

Stay on the About page for a few seconds and wait for a message prompt. If a new carrier settings update is available, you should see a notification asking you to update now or later.

After installing new carrier settings update, reboot your iPhone to ensure that all new changes are properly implemented.

Fourth solution: Reset network settings on your phone.

A network settings reset is another simple way to rectify network-related errors including those affecting Visual Voicemail services. This method wipes your current network configuration and then restores the default network settings. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm network settings reset.

Wait until the reset is finished and your iPhone restarts. As soon as it boots up, set up your Wi-Fi network to reconnect your device to the Internet. Also allow your phone to re-establish cellular network connection then try calling your iPhone from another phone and leave yourself a voicemail. See if that’s already working this time.

Fifth solution: Reset all settings on your iPhone XR.

This is another reset method you can try on to deal with network-related issues particularly those affecting visual voicemail. This reset wipes all customized options and restores the original values and default options on the phone. Any errors from invalid customization will therefore be cleared out in the process. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm settings reset.

Your iPhone will restart when the reset is finished and then loads the original configurations and default options. By then you can start enabling individual features including Wi-Fi, Visual Voicemail and other functions you need to use on your phone.

Others who have had trouble using visual voicemail were able to find temporary solutions by changing Siri’s language to English-US version so you may also consider giving it a try. Resetting your voicemail password or PIN can also be considered among other possible solutions if the problem is attributed to password error.

Among the last possible solutions you may consider resorting to would be a master reset/factory reset or iOS restore. Should you wish to troubleshoot further with these methods, be sure to back up all your important files since they will be deleted in the process. These methods are usually needed when dealing with more complex system errors that might have caused the phone’s visual voicemail system to fail or stop working. You can perform a factory reset through your iPhone settings if your device is responsive. Otherwise, you can use iTunes to reset and restore your iPhone XR via recovery mode or perform a DFU mode restore on a computer.

Seek more help

If none of these is able to fix the problem and visual voicemail is still not working on your iPhone XR, contact your service provider/carrier for further assistance and other recommendations. There may be something that needs to be done on their end to fix the problem and restore the service.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!


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