Troubleshooting: Visual Voicemail Not Working on iPhone XR

Is your visual voicemail not working on iPhone? Visual Voicemail is a feature that allows you to view and listen to voicemail messages you receive on your device. Such an interface offers a list of messages for playback options. You can also reply to messages by call back or text, and erase or archive voicemail messages from your device screen. Definitely, it’s an advanced iOS messaging feature to make use of.

Dealing with iPhone XR Visual Voicemail Not Working

Dealing with iPhone XR Visual Voicemail Not Working

In case you will bump into some trouble using Visual Voicemail on your new iPhone XR handset, this post highlights possible solutions you can refer to as troubleshooting guide. Read on to find out what to do if you can’t read a transcript or listen to individual voicemail straight from your iPhone XR.

How to troubleshoot iPhone XR with visual voicemail that’s not working

How to troubleshoot iPhone XR with visual voicemail that’s not working

Has your iPhone’s voicemail feature stopped letting you check or receive messages? Don’t worry, your voicemail isn’t broken. There are usually simple solutions to get it working again. In this guide, I’ll show you the top 12 things you can try to resolve a non-working voicemail on your iPhone.

Check If Voicemail Is Set Up

The first thing we should check is whether voicemail is even enabled on your iPhone. To do this, go to “Settings”, then “Phone”, and look for the option to “Change Voicemail Password”. If you see this option, voicemail is enabled. If not, we’ll need to set it up first before trying any other fixes.

Force Close and Restart the Phone App

If voicemail is enabled, the Phone app could just be glitching. Try force closing it by swiping up from the bottom of the screen to see all open apps. Swipe up on the Phone app to close it. Then reopen the Phone app – this reset may fix any minor bugs.

Toggle Cellular Data or Place in Airplane Mode

Your iPhone needs a data connection to receive voicemails. Try turning cellular data off and on again in “Settings > Cellular”. You can also try turning on Airplane mode for 30 seconds, then turning it back off. Either option resets your connection and may fix voicemail issues.

Check For iOS Updates

Out of date iOS versions sometimes cause voice issues. Go to “Settings > General > Software Update” and install any available iOS updates. Up-to-date software helps fix glitches like a broken voicemail.

Restart Your iPhone

Many glitches go away with a simple restart. Hold down the side button until the power off slider shows. Swipe to power off, wait a bit, then turn back on. This resets your phone and Voicemail settings.

Make Sure “Call Forwarding” is Off

“Call Forwarding” sends calls elsewhere if enabled. Check if it’s on by going to “Settings > Phone > Call Forwarding”. Ensure it’s off as this could prevent Voicemail access.

Check Your Ringtone Volume

If your ringer is too low, you may miss calls. Go to “Settings > Sounds & Haptics” and make sure your ringtone volume is high enough. Any volume below 50% could result in missed calls.

Check For Custom Contact Ringtones

Different ringtones for specific contacts could cause issues. Double check contact ringtone settings by going to “Contacts”, tapping a contact, then “Ringtone”. Use the default if custom ones aren’t working.

Check Voicemail Inbox Space

Like emails, your Voicemail inbox can fill up. Check for full storage by going to the Phone app, tapping “Voicemail”, then deleting old messages as needed. Free space prevents new voicemails.

Reset iPhone Network Settings

If nothing else worked, go to “Settings > General > Transfer or Reset iPhone > Reset”. Choose the “Reset Network Settings” option to clear temporary network glitches.

Contact Your Wireless Provider

Major voicemail issues may require help from your mobile carrier. Provide details about the problem and when it started. They’ll check if issues are on their end or if other solutions helped.

Call Voicemail Another Way

As a last resort, call your voicemail line directly from another phone using your phone number. Dial and input your password. Contact support if still unable to access messages.

    Seek more help

    If none of these is able to fix the problem and visual voicemail is still not working on your iPhone XR, contact your service provider/carrier for further assistance and other recommendations. There may be something that needs to be done on their end to fix the problem and restore the service.

    I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!


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