When it comes to entertain apps, YouTube emerges among the most popular platforms in both Android and iOS devices. Its vast channel variety meets the diverse demand of online entertainment audiences. And the best thing about YouTube is the fact that it’s constantly updated and well-maintained. Because of this, seldom will you hear about YouTube having troubles and major problems. But the fact that YouTube is an online platform makes it likewise vulnerable to random errors from unexpected network connectivity issues.
Thus it’s possible to hear of the YouTube app suddenly becoming unstable and not working as intended. Highlighted below are potential solutions to a relevant issue on the iPhone XR YouTube application. Read on to learn what to do if suddenly YouTube app keeps crashing or doesn’t load properly on your iPhone XR.
Before moving on to our troubleshooting guide, if you have other issues with your device, visit our iPhone XR Help Guides for we have already solved some of the most commonly reported problems with this new iPhone. We may have already published articles that could help you with your concerns.
How to troubleshoot iPhone XR with Youtube app that keeps crashing
Before troubleshooting, check and refresh your Internet connection to rule out random Internet connection errors from the possible culprits. This can be done by toggling the Wi-Fi and/or Airplane Mode switch through your iPhone settings or from the Control Center. After reconnecting, access the main YouTube site from a browser. Doing so will help you determine if the problem is isolated to your iPhone’s YouTube app or if it’s a site-wide problem on YouTube. If that didn’t help either, then try any of these subsequent solutions.
First solution: Quit YouTube app on your phone and then restart it.
Restarting the application can help get rid of random app errors thus you may consider this among the first possible solutions to apply. If you’ve previously opened or used the YouTube app on your phone, then it’s likely still running in the background among other previously opened apps and couldn’t work because it crashed. So here’s what you should do then:
- From the Home screen, swipe your finger up and then pause.
- Swipe right or left to navigate through the apps preview until you find YouTube.
- Then swipe up on the YouTube app preview to close it.
If you see other apps running in the background, clear them all so none of the would cause conflict to YouTube app’s operations. Similar issues may also arise if any of the background applications becomes corrupted, so clearing background apps should prevent that from happening.
Second solution: Soft reset or force restart your iPhone XR.
Performing a soft reset often helps when dealing with minor software issues including those affecting Internet apps and services on the phone. If you haven’t already, then reboot or soft reset your iPhone XR with these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears.
- Drag the power off slider to the right.
- After 30 seconds, press and hold the Power button or Side button again until the phone boots up.
Alternatively, you can carry out a force restart on your iPhone XR to force close rogue apps and clear out minor iOS glitches. This is often needed when the phone becomes unresponsive due to errant applications. To force restart your iPhone XR, simply refer to these steps:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button until the Apple logo appears.
Both these methods are considered safe and doesn’t require you to create backups since they don’t affect any saved information on the phone.
Third solution: Install pending updates for YouTube app.
Keeping apps up-to-date is recommended to ensure optimum performance. App developers typically roll out app patches containing new and enhanced features as well as bug fixes. Should this be a YouTube bug that you’re dealing with, then installing the latest update for YouTube app will likely fix it. If your iPhone can connect to the Internet, you can manually check for, download and install pending updates for YouTube app. Here’s how:
- Tap to open the App Store from your Home screen.
- Navigate to the Updates section. A list of apps with pending updates will then pop up.
- Find YouTube from the list and then tap the Update button next to its name to install pending updates.
- If multiple pending app updates are available, tap the Update All button on the upper right side of the screen to update all apps at once.
Aside from app updates, installing the latest iOS update on your iPhone XR may also help if the problem is attributed to some bugs and system errors. iOS updates are generally pushed to offer new features and fix patches for security enhancements for the entire system or specific applications. Existing device issues from random bugs and malware are likewise addressed.
- To check for new iOS updates, head over to Settings-> General-> Software Update menu.
An update notification should pop up if a new iOS version is available. If there’s an update, create copies of your important contents for safekeeping before updating your phone. After doing so, follow the onscreen prompts to start downloading and installing new iOS update on your iPhone XR.
Don’t forget to restart/reboot your iPhone after the update is installed to ensure that all new system changes are properly implemented.
Fourth solution: Delete YouTube app then reinstall it on your iPhone XR.
In worse cases, an app would fail to work because it’s corrupted. If this is what’s occurring on the YouTube app on your iPhone XR, then you will need to delete the corrupted app and then reinstall it. Here’s how it’s done:
- Enter your passcode or Face ID to unlock the phone and access the Home screen.
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the YouTube app icon.
- Read the warning prompt, and then select Delete to confirm deletion of the app.
- Reboot/soft reset your iPhone XR after deleting YouTube app.
- Then open the App Store.
- Search for and then select YouTube app from the search results.
- Tap the Cloud icon or Get button to download and reinstall the app.
Wait until the apps are finished updating and then reboot your iPhone to apply the recent app changes and clear out errant caches.
Fifth solution: Reset all settings on your iPhone XR.
If the crashing and loading symptoms persist after applying all prior solutions, then you may resort to performing system resets as your next possible solution. To rule out invalid settings from the possible causes, delete all customized settings from the phone with these steps:
- Tap Settings from the Home screen.
- Select General.
- Scroll down and tap on Reset.
- Select the option to Reset all Settings.
- Enter your device passcode, when asked to proceed.
- Then tap the option to confirm settings reset.
Wait for your iPhone to restart by itself and then enable Wi-Fi from the settings menu to reconnect to the Internet and use online apps on your phone again. Try loading YouTube app and see if the symptoms are gone.
Seek more help
As your last option, you may consider escalating the problem to Google-YouTube support for further assistance. While downtimes rarely occur to YouTube, it still can happen regardless of how the YouTube site and server are closely monitored. Hence, it’s still important to report the problem to get immediate response and solution from the YouTube support team. If the problem only occurs when loading certain videos or YouTube channels, then that’s likely an isolated issue like from corrupted videos or the channel server errors. In that case, you may contact the channel admin to report the problem instead.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!