When your iPhone gets stuck on the Apple logo, it denotes that something is preventing it from booting up. That something could be a software-related attribute, if not, hardware damage. In most cases though, stuck issues on iPhones are software-related, which means that they can be remedied by end-users at home. Memory issues like insufficient memory, rogue apps, errant files and bad updates are usually the triggers. But for similar symptoms that occur following accidental dropping or liquid exposure on the device, hardware damage is likely to blame.
Tackled in this post is a relevant issue transpiring on the new Apple iPhone XS handset. Read on to learn the ways to deal with your iPhone XS that’s suddenly stuck on the Apple logo. If the problem occurred after installing a new app, then try disabling or deleting that application and then restart your iPhone. The app could have contained some bugs and malware, if not unstructured hence unstable. Else, move and try any of these subsequent solutions.
Before we move on to our solutions, if you happen to find this post while trying to find a solution to a different problem, then visit our iPhone XS Help Guides for we have already addressed some of the most common issues with this device. Try to browse the page to find articles that may help you fix the problem with your device.
First solution: Force restart.
A force restart is an alternative method to restart or reboot a frozen iPhone. It forcibly ends all suspended alls and clears all corrupted background apps that might have caused conflict and eventually halted the iOS boot-up process. It doesn’t affect any saved information on the phone, so you don’t have to back up files beforehand. Here’s how to force restart your iPhone XS:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button until the Apple logo appears.
If your phone is able to get past the Apple logo and boots up, rule out erroneous settings or invalid configurations from the possible triggers by resetting the phone settings and restoring the original values and options. Here’s how it’s done:
- Tap General.
- Scroll down to and tap Reset.
- Select the option to Reset all settings.
- If prompted, enter your device passcode.
- Then tap the option to confirm all settings reset.
Give your phone another reboot to dump cached files and any corrupted temporary data that may trigger the system to suddenly crash and fail to complete the boot-up sequence.
Second solution: Restore your iPhone XS in iTunes (standard iOS restore).
If performing a force restart doesn’t help and your iPhone XS remains stuck on the Apple logo, try performing a standard iOS restore through iTunes. This will allow you to restore the system back to a working state, free from any flaws. To get this done, you will need a computer (Windows or Mac) with the latest version of iTunes software installed. Once you have everything ready, follow these steps to restore your iPhone XS and install the latest iOS version through iTunes.
- Open iTunes on your computer.
- Connect your iPhone XS to your computer using the supplied USB cable or Lightning cable.
- If prompted to Trust this Computer on your phone, follow the onscreen instructions to proceed.
- Select your iPhone XS when it shows up in iTunes.
- Then, navigate to the Summary section on the left side of the iTunes screen.
- Click the Restore [iPhone name] button to instigate iOS reset.
- If prompted, click the Restore button again to confirm.
This will then prompt iTunes to erase your device and then install the latest software version available. Wait until the process is finished and then reboot your iPhone XS to see if the problem is fixed already. If not,then restore your iPhone XS in recovery mode.
Third solution: Recovery mode restore.
A recovery mode restore puts your device in a recovery as it attempts to restore data and clear out complex system errors. This may result to data loss so try backing up all your important files if possible. Then perform a recovery mode restore on your iPhone XS with these steps:
- Connect your iPhone XS to your computer using the Apple-supplied USB/Lightning cable.
- While it’s connected, press and quickly release the Volume Up button.
- Then quick press and release the Volume Down button.
- Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
- Release the Side/Power button when you see the Connect to iTunes logo on the screen.
- On your computer, navigate to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
- Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.
Allow your device to finish restoring the system. Once the restore process is complete, reboot your iPhone XS and see if it’s now able to get past the Apple logo.
Fourth solution: DFU mode restore.
This would be the last-ditch solution you can try on if all prior methods failed to fix your iPhone XS. Performing a DFU or Device Firmware Update mode puts your device in a state where it’s still able to communicate with iTunes on the computer even without activating the boot loader or iOS. This often resolves more complicated system issues on the phone. But there are also some precautions. Performing a DFU mode restore on hardware-damaged iPhones is highly discouraged as it could risk your device to brick and become totally dysfunctional. If you’re certain that your iPhone has not obtained any sort of physical or liquid damage, then you may opt to proceed. Otherwise, take your device to a service center. Here’s how to put your iPhone XS in DFU mode and then restore it through iTunes:
- Connect your iPhone XS to the computer using the Apple-supplied Lightning cable or USB cable.
- While your device is connected, quickly press and release the Volume Up button, then quickly press and release the Volume Down button.
- Then press and hold the Side/Power button until the screen becomes black.
- As soon as your iPhone screen turns black, press and hold the Volume Down button while continuing to hold the Side/Power button.
- After 5 seconds, let go of the Side/Power button but keep holding down the Volume Down button until your iPhone shows up in iTunes.
- Release the Volume Down button as soon as it appears in iTunes.
- Your device should now enter DFU mode.
- Use iOS repair/recovery tools to fix your iPhone software. Aside from iTunes, there are also other iOS repair and recovery software you can consider among the last resorts when dealing with more complicated software issues from corrupted system data or firmware crashes. These tools can be downloaded to your computer based on system requirements and platform compatibility. Just choose the most trusted and effective tool to use. Reading prior reviews will help you gauge the efficacy and credibility of a software, so be sure to do so before downloading.
- Repair/service. If your iPhone XS remains stuck and can’t get past the Apple logo after exhausting all prior methods, then it likely needs service. Major system issues from corrupted system data or iOS errors are usually resolved by any of the prior workarounds. Otherwise, ruling out hardware damage would be necessary. At this point, you can bring your device to a nearby Apple service center and then ask a technician to run some thorough hardware assessments. Or you may also contact your carrier or Apple Support for further assistance.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!