How to fix a Galaxy S9 that has no Internet connection via WiFi

Network issues are common to IP-enabled devices. In fact, that seems to be the case with some units of the Samsung Galaxy S9 that has no internet connection even if it’s connected to the network. But then again, there are several factors to be considered so that you can accurately determine the cause of the problem and eventually fix it. 

But don’t worry, there’s always something you can do to fix this problem. So in this post, I will walk you through in troubleshooting your Galaxy S9 that has no internet connection. We will try to look into all possibilities and then rule them out one after another until we can figure out the reason behind the occurrence of this problem. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fixing Galaxy S9 with no Internet connection even if connected to WiFinetwork

While this is basically a very annoying issue, it’s not really that hard to fix. Most of the time, this issue is caused by some firmware-related problems. If not, then the network must have some issues as well. With that being said, here’s what you need to do to fix your phone that has no Internet connection…

First solution: Force restart your phone

If you were using your phone without any issues just a couple of minutes ago and then suddenly it gets no internet connection even if it’s still connected to the network, then it could be due to a glitch in the system. It’s usually not that serious if a problem like this occurs without apparent reason. Therefore, the first thing you must do is to refresh your phone’s memory and reload all its apps and services. To do that, follow these steps: 

  1. Press and hold the volume down button and don’t release it. 
  2. While holding down the volume key, press and hold the power key as well. 
  3. Keep both keys held down together for 15 seconds or until the S9 logo shows. 

After doing this and once the phone has become active, test it’s connection and make sure it’s connected to the same WiFi network. If there’s still no internet connection, then move one to the next solution. 

ALSO READ: How to fix Samsung Galaxy S9 with flickering screen?

Second solution: Power-cycle your modem/router

It is also possible that there’s an issue with your Internet Service Provider (ISP) and most of the time it’s due to maintenance. When this happens, you may lose your internet connection for a few minutes to an hour while the maintenance is ongoing. And there are also times when the issue is with your network devices as they need to be refreshed from time to time. Therefore, the next thing you should do is power-cycle your network devices. 

  1. Unplug your router or modem from the wall outlet.
  2. Leave the device without power for a minute or two.
  3. After that, plug it back in and wait until it starts to broadcast the signal.

Reconnect the phone to the network to see if it can connect to the internet. If the problem remained, then try to see if your other devices can connect to the internet using the same network and if they do, then continue troubleshooting your phone. However, if they too have no internet connectivity, then you must call your ISP as the problem isn’t with your phone. 

Third solution: Reset network settings of your phone

Assuming that your phone can connect to the network but still gets no internet after the first two procedures, then the next thing you should do is reset the network settings of your device to refresh the connection. This is also one of the most effective solutions when it comes to fixing network issues

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After this, enable WiFi and allow your phone to reconnect to the network and see if it gets an internet connection. If still not, then move one to the next solution. 

Fourth solution: Backup your files and reset your phone

It’s possible that your phone has a firmware issue especially if the problem continues even after doing all these things. So, the next thing you should do is to reset your phone but before that, make sure to backup all your important files as they will be deleted. Also, don’t forget to remove your google and samsung accounts so that you won’t be locked out of your device after the reset. 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all keys. 
  4. Your phone will  
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S9 that has no internet connection even if it’s connected to the WiFi network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: How to Block Text Messages on Samsung Galaxy S9?

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.

Posts you might like

Leave a Comment