In this troubleshooting guide, you will learn how to fix the Galaxy Note 20 black screen of death issue that seems to be bugging some users after the Android 11 update. We will consider all possibilities and rule them out one after another. Read on to learn more about it.
The black screen of death can be just a pretty minor firmware-related problem, or it can be a sign of a more serious hardware issue, especially if it started after the device got dropped or got wet.
What you need to do is to rule out the possibility that it’s just due to a firmware problem by doing the basic procedures. After that and the phone is still stuck on the black screen, then that’s the time you seek assistance from a tech. With all that being said, here’s what you should do:
First solution: Check for signs of physical and liquid damage
Before doing the procedures below, the first thing you need to do is to check your phone for signs of liquid or physical damage.
Posts you might like
If it was submerged in water before the problem occurred, then it’s possible that it’s due to liquid damage. But since the Note 20 is water-resistant, most probably the problem will be fixed after an hour or two, or when the moisture dries up.
However, if the phone was dropped on a hard surface and incurred some scratches or the screen is broken, then it’s obvious that the physical damage caused the device to not respond at all.
To know if it’s due to physical or liquid damage, do a physical inspection. Begin from the screen, then to the sides and back. You should also look into the charging port for moisture.
Second solution: Perform the Forced Restart
Assuming that your Note 20 doesn’t have signs of physical or liquid damage, then it’s probably just due to a firmware crash. There are times when Android just stops responding for no apparent reason or cause and leaves your device unresponsive. Fortunately, such an issue is easy to fix. Here’s what you should do:
- Press and hold the Volume Down button and the Power key for 10 seconds. This will trigger your device to shut down and power back up.
- Once the logo shows, release both keys and allow your phone to continue the boot process uninterrupted.
The logo is actually the sign that the problem is not serious. If you were able to make it appear, then rest assured that the problem is fixed. However, if your Note 20 is still stuck on the black screen of death even after doing the first solution, then try the next one.
Third solution: Charge your Note 20 and do the Forced Restart
It’s possible that the cause of the problem is just a drained battery. Sometimes the firmware crashes when you let the battery run out completely. So if the forced restart failed to make your Note 20 respond, this might be just the solution you’re looking for. Here’s what you need to do:
- Plug the power adapter to a working electrical outlet.
- Connect your Galaxy Note 20 to its charger using the original charging cord.
- Regardless of whether the charging sign shows or not, leave it connected to the charger for at least 10 minutes.
- After such time, press and hold the Volume Down button and the power key for at least 10 second while it’s still connected to the charger.
- If the logo shows up, then the problem is fixed and you may release both keys and just wait until the device finishes the boot process.
However, if this procedure doesn’t fix the problem either, then it’s about time you brought it to the shop so that a technician can check it up for you.
We hope that this guide can help you one way or the other.
If you find this guide helpful, please consider supporting us by subscribing to our YouTube channel so that we can continue creating helpful contents. Thanks for reading!