Can’t Receive Incoming Calls on iPhone 8: Troubleshooting Guide

If you’re experiencing calling issues on your iPhone 8 like can’t receive incoming calls, make sure that your phone has service and is not on Airplane Mode. If the problem is only with receiving calls, troubleshoot further using the tweaks listed below. Read on…

Troubleshooting iPhone 8 that Can’t Receive Incoming Calls

iPhone 8 can’t receive calls. iPhone 8 not receiving calls from certain numbers. Not receiving calls on iPhone 8 or iPhone 8 Plus.


If you’re having issues receiving calls on iPhone 8, here’s a few troubleshooting steps:

  • First, make sure you have service and are able to place calls. If you have no service click here.
  • If you’ve ported in your number recently from another Carrier, then contact your new service provider as there might have been an issue with your port. If you haven’t ported your number recently continue below.
  • Make sure the Do Not Disturb feature isn’t active as this directs all calls to voicemail. To turn it off, go to Settings > Do Not Disturb. Make sure “Manual” and “Scheduled” are off as shown in the picture below.
  • If Do Not Disturb is off, make sure the numbers you cant receive calls from aren’t blocked by checking your block list in Settings > Phone > Call Blocking & Identification.
    iphone callblocking
  • If your Do not Disturb is already off and there are no numbers in your Block list, the next step is to Reset your network settings
    • Tap Settings > General > Reset > Reset Network Settings.
  • If that didn’t fix the issue and you can place calls but still can’t receive them, you will have to perform a backup/restore of your device. For help on performing a backup and restore, click here for a detailed guide.
  • If the issue isn’t solved after a backup/restore, contact your network provider to make sure there are no issues with routing calls to your iPhone 8.

I hope that we’ve been able to help you fix the incoming call problem with your iPhone 8 device. We would appreciate it if you help us spread the word so please share this post if you found it helpful. 

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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. If you have other issues, you may visit our Help Guide page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our YouTube Channel and please subscribe to it. Thanks.

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