To fix your Samsung Galaxy S9 that can’t receive incoming calls, check call diverts or call forwarding and disable the feature if needed. Head to Phone > Menu > Settings > Supplementary services. Tap Call forwarding > Always forward > Turn off.
However, if the Call Forwarding isn’t enabled and yet you are unable to receive calls, determine if you can place calls yourself. Try placing a phone call and seeing if it goes through. If it’s not working, the issue could be that you’re not connected to your network. In this case, follow this guide to fix issues with no service on your Galaxy S9.
Fix Samsung Galaxy S9 that Can’t Receive Calls
Once you have determined that you are able to place calls, the first thing we want to verify is if any of the numbers you can’t receive calls from have found their way into your Galaxy S9’s block list.
- Open your Phone app as if you were to place a call.
- Tap on the three dots located in the top right then tap Settings.
- Tap on Block Numbers.
- Here you’ll find a list of numbers your Galaxy S9 is set to “block”. This means any numbers here will be sent straight to voicemail so make sure you remove any numbers you wish to receive calls from!
Now that you’ve verified your block list, if you are still unable to receive calls from numbers that aren’t in your block list let’s make sure your “Do Not Disturb” is off as this feature also sends all calls to voicemail.
- Go to Settings > Sounds and vibration > Do not disturb and make sure it’s turned OFF.
Numbers not in the block list and Do Not Disturb is off? Let’s try a reset network settings. This doesn’t erase any data off your Samsung smartphone, however it does erase saved WiFi passwords so make sure to reconnect to WiFi after this step.
- Go to Settings > General Management > Reset and select Reset network settings.
- Once you’ve reset network settings, power off your Samsung smartphone completely and then power it back on.
Once you’ve done the above let’s test receiving calls once more. You can contact the person who couldn’t reach you before and let them know to try again and see if it’s working.
If you’re still having issues receiving calls you have to determine if you can’t receive calls from a single number or from all numbers.
If you can’t receive calls from all numbers but are able to place calls with no issues, then you can try performing a factory reset. Note that performing a factory reset restores your Galaxy S9 to it’s default settings and erases all data so make sure to backup anything you want to keep such as pictures and contacts first.
If you can’t receive calls from a single number and have made sure they are not in your block list as shown above, determine what error message they’re getting. Are they being sent straight to voicemail? Are they getting a network error message? If they are being sent to voicemail, have them check if they are hiding their caller ID as this sometimes blocks the number as well. If it’s a network error message we suggest having them contact their network provider to make sure it’s not a call routing issue.
We hope this guide was helpful to you, good luck!
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