Your frozen Galaxy S10 may be stuck on a black screen or any screen while you’re using it and may not respond again. Things like this happen from time to time and while they’re always very annoying, you can easily fix them if you knew what to do. That’s the purpose of this article and if you’re looking for a solution to this kind of problem, then you’ve come to the right place.
In this post, I will walk you through in making your frozen Galaxy S10 respond again. As long as your phone doesn’t have any signs of physical and/or liquid damage, there’s always something you can do that would make it work again. Furthermore, I will walk you through in performing some procedures to prevent this problem from happening again in the future. So, if you’re one of the owners that’s bugged by this issue, continue reading as this article may be able to help you one way or another.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Make your frozen Galaxy S10 respond again
For owners whose phones are stuck on a black screen and think that it’s a hardware issue, well, it’s not and if you follow our solutions below, you may make your device work perfectly again. Here are the things you need to do…
First solution: Perform the Forced Restart procedure
It must be the first thing you have to do regardless whether your phone is stuck on a certain screen or black screen. In fact, it could be the only thing you need to do to make your phone respond again. It’s because when the phone freezes, it’s most likely just a firmware or system crash. It may seem like a serious hardware problem as your phone won’t respond but in reality, it’s just a minor problem with the firmware. To do this, follow these steps:
- Press and hold the volume down button and don’t release it yet.
- While holding it down, press and hold the power key as well.
- Keeps both keys held down together for 15 seconds or more.
After 15 seconds of holding both keys and the Galaxy S10 logo shows up on the screen, then it means the phone has rebooted. Most of the time, this is the end of this problem. However, if the procedure didn’t fix your frozen Galaxy S10, then try doing the same procedure a couple more times and if it’s still not responding, then try the next solution.
Second solution: Charge frozen Galaxy S10 and force restart while connected to charger
This is applicable to owners whose phones are stuck on a black screen because it’s possible that the device actually powered down due to a drained battery. A depleted battery isn’t really a problem most of the time, it’s only when the system crashes before the battery runs out that you will have to deal with this issue. As you know, when the phone reaches a level that’s considered “low,” some of its apps and services will be closed automatically. In fact, the phone will enter into a power saving mode and that’s normal. What’s not normal is when apps, services and other hardware components aren’t shut down properly because the battery has run out. And that’s when a system crash may occur just before the phone shuts down. As a result, you’d be dealing with a couple of pretty minor issues that both result to an unresponsive device. To address this, here’s what you need to do:
- Plug the charger to a working wall outlet.
- Connect the phone to its charger using the original cable.
- Regardless whether the phone shows the charging sign or not, leave it connected to its charger for 10 minutes or so.
- After such time, press and hold the volume down and power keys at the same time for 15 seconds or more while it’s connected to its charger.
Assuming the problem was just due to a drained battery and firmware crash, your frozen Galaxy S10 should already be booting up by now. If it’s not, then the problem is more serious than we thought. It’s time to get it checked by a technician.
How to prevent it from happening again?
Assuming that your frozen Galaxy S10 rebooted successfully after doing either of the procedures above, then the problem was not serious as it always is but there’s no guarantee that it won’t happen again in the future. After you made your frozen Galaxy S10 respond again, just continue using your phone and if the same problem happens, at least, you know what to do to fix it. The best thing to do to prevent it from happening again is to reset your phone. You may reset it immediately after the problem is fixed or after a few days but make sure to create a backup of your important files and data as they will be deleted. Also, make sure to remove your Google and Samsung accounts from your phone before the reset. Here’s how to do the master reset:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10 logo shows on the screen, release all keys.
- Press the Volume down to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key to highlight ‘Yes’.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you making your frozen Galaxy S10 respond again and prevent the problem from happening in the future. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!