When a premium device like your Samsung Galaxy S10 starts to keep on freezing and lagging, you can almost expect that it’s an issue with the firmware as such is the case with performance issues. Sometimes these issues are pretty minor that you can fix them by doing just one procedure or two but there are also times when you really have to do all the procedures because you can fix them.
In this article, I will walk you through in troubleshooting your Galaxy S10 that keeps freezing and lagging. Since it’s not the first time that we encountered these issues, we’ve already known some procedures that, we know, can help you fix them. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you.
Before we go any further, if you found this post while looking for a solution to a different problem, then make sure to visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this phone. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting Galaxy S10 that keeps freezing and lagging
As long as your phone doesn’t have apparent signs of physical or liquid damage, then you don’t have to do anything but troubleshoot the firmware. When it comes to fixing problems like freezing and lagging, we’re always optimistic because most of the time they’re just because of a minor problem. With all that being said, let’s go jump right into our troubleshooting:
Force restart your phone
Before continuing, take time to perform the forced restart procedure to refresh your phone’s memory and reload all its services. Most of the time, the forced reboot can fix minor firmware-related issues and this could save you from a lot of trouble if the freezing and lagging disappear after it.
To do this, press and hold the volume down button and the power key together for 10 seconds or more. This will restart your phone like the usual way but its memory is refreshed and all its services reloaded.
Continue using your phone to know if the freezing and lagging still occur. If they do, then move on to the next solution.
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Observe if the freezing and lagging occur in Safe Mode
Most of the time, the cause of freezes and lags are applications that have gone rogue. So, try to restart your phone in safe mode so that you will find out if these issues are caused by applications and whether they’re third-party or not.
When in safe mode, all third-party applications are temporarily disabled. When the freezing and lagging don’t occur while the phone is in this mode, then it confirms our suspicion that it’s actually your third-party apps that cause these problems.
Here’s how to run your phone in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While in this mode, try to uninstall applications that you think are causing the problem. The most challenging part is to determine which of your apps is the culprit so you may end up uninstalling more than one app. But being from apps that you installed about the same time that the problem started. Then go after heavy apps and games. This is how you uninstall an app from your phone:
- Swipe down from the top of the screen.
- Tap the Settings icon located at the top-right corner of the screen.
- Scroll to and tap Apps.
- Look for apps that you want to uninstall and tap on it.
- Tap Uninstall and hit OK to confirm.
After this, reboot your phone into normal mode and try to see if the freezing and lagging still occur. If the phone still has a poor performance, then move on to the next solution.
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Reset Settings to fix freezing and lagging
If the freezes and lags still occur in safe mode or after you uninstalled some suspicious apps, then you should try resetting all settings in your phone. This will have an effect like the factory reset but the only difference is that none of your files and data will be deleted. It’s actually very effective in fixing performance-related issues like freezing and lagging. Here’s how you do it:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS.
- The device will restart to perform the reset of settings.
After doing this procedure, continue using your phone to find out if the freezing and lagging disappeared and if your phone is not working properly. If the issue continues, then it’s time to troubleshoot the firmware itself.
Delete the system cache
There are times when the system cache gets corrupted and when it happens, performance issues may occur and result to freezing and lagging. This could be the reason why your phone is not working properly right now. So, delete the system cache so that it will be replaced with a new one. Here’s how you do it:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
After wiping the cache partition off and your Galaxy S10 still keeps freezing and lagging, then it’s time to reset your phone.
Backup your files and master reset your device
Any performance issues can be fixed by a master reset. However, before you do it, make sure to create a backup of your important files and data as they will be deleted during the process and you may not be able to retrieve them after that.
After the backup, remove your google account from your phone so that you won’t be locked out after the reset and also remove your Samsung account. Once everything is set and ready, follow these steps to reset your Galaxy S10…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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