What to do if Snapchat keeps crashing on Samsung Galaxy S10

When one of the popular apps like snapchat keeps crashing on Samsung Galaxy S10, you can almost expect it to be an issue with the app itself. Such is the case with majority of similar issues we encountered which means that it’s easy to fix and you only have to do, probably, a couple of procedures to make the app work perfectly again. More often, when this problem happens, the error “Unfortunately, Snapchat has stopped” shows up or the app may crash immediately the moment you open it.

In this article, I will walk you through in troubleshooting your Galaxy S10 with Snapchat keeps crashing issue. We will consider every possibility and rule them out one by one until we can determine what the issue is all about and hopefully solve it. So, if you’re one of the owners of this phone and are currently having similar issue while using Snapchat’s new filters, then continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Fixing Galaxy S10 with Snapchat keeps crashing issue

Troubleshooting a phone with some issues with third-party applications is actually easier than when you’re trying to fix an issue caused by a pre-installed app. At the end of the day when the problem continues to bug you after doing some troubleshooting procedures, you can just remove the app completely from your phone and that would get rid of the problem. However, we know that  you badly need to fix the problem so you could continue using the app and that’s what we’re going to do here. With all that being said, here are the things you need to do:

First solution: Force restart your Galaxy S10 first

The first thing that you have to do is to force reboot your device especially if it’s the first time you encountered this problem. It’s very much possible that the issue is caused by a glitch in the system or by a minor firmware problem. The forced restart is a simulated battery removal and it’s pretty effective is fixing firmware issues with no apparent reason or cause. Here’s how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

After this, open the app to see if the Snapchat keeps crashing issue still continues. If it does, then move on to the next procedure.

ALSO READ: What to do if your Samsung Galaxy S10 is unresponsive or frozen

Second solution: Clear Snapchat’s cache

It is a very simple procedure but very effective if it’s just a minor app problem. What it does is delete the app’s cache and in so doing, you’re actually replacing it with a new one. It’s imperative that you do this procedure because it’s possible that the cache got corrupted. Don’t worry, none of your files or data will be deleted. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Snapchat.
  5. Tap Storage.
  6. Touch Clear cache.

Once the cache is deleted and replaced, open the app and if Snapchat keeps crashing still after this, then it’s time to reset it.

Third solution: Reset Snapchat

To reset an app means that you have to delete its data files or ones that the app itself creates to implement the user’s preferences. Just the like the previous procedure, this too is very effective especially if you’re dealing with an app issue. This will bring the app back to its default settings and configuration and this is how you do it:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Snapchat.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.

After doing this, reboot your phone to refresh its memory once again. And then, open the app and see if the Snapchat keeps crashing issue continues. If it still does, then remove the app from your phone.

ALSO READ: Samsung Galaxy S10 keeps losing signal. Here’s how to fix it…

Fourth solution: Uninstall Snapchat and re-install it

Most of the time, I would recommend to get the app updated but in this case, it’s best to get rid of the app’s association with the firmware. That means that you will have to uninstall it to delete all its associations with the firmware and other apps. This is how you uninstall the app from your phone:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Snapchat.
  5. Tap Storage.
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall.
  8. Confirm that you want to remove the app from your phone.

After uninstalling Snapchat, reboot your phone and then follow these steps to re-install it.

  1. From the Home screen, swipe up to pull the app drawer up.
  2. Find and tap Play Store.
  3. In the search field, type ‘snapchat’ and then choose the first result.
  4. Tap Install to download and install the app.
  5. Open it when it’s installed.

If the Snapchat keeps crashing issue continues even after this procedure, then  you have to troubleshoot the firmware.

Fifth solution: Reset your phone

A master reset will be able to fix this problem but the thing is you will have to backup all your files and data that are stored in your phone’s internal storage as they will be deleted. You may move them to the SD card or computer or you can upload them to the cloud. After which, remove both your google and samsung accounts so that you won’t be locked out of your device after the reset. Follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 with Snapchat keeps crashing issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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