If a high-end smartphone like the Samsung Galaxy S10 Plus is having some network issues like when its WiFi connection keeps dropping, then you can almost expect it to be a firmware problem. Such is the case with issues we encountered in the past. The phone may be connected to a WiFi network and have fast connection but all of the sudden the connection drops and this happens more frequently.
We will tackle this problem as we’ve been contacted by some of our readers. It seems like a bunch of them are currently experiencing this problem. So, in this post, I will walk you through in troubleshooting your phone whose WiFi connection keeps dropping. We will try to consider every possibility and rule them out one after another until we can figure out what the issue is and hopefully fix it. If you are one of the owners that’s having this problem, continue reading as this article may be able to help you.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Plus Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fixing Galaxy S10 Plus with WiFi connection keeps dropping issue
When troubleshooting network-related issues, you have to be thorough to determine what the problem is all about and how to fix it. Unless your phone has some hardware problems, this issue is pretty easy to fix and you don’t need a technician to get it sorted out. With that said, here’s what you need to do if the WiFi connection keeps dropping on your Galaxy S10 Plus…
First solution: Refresh memory by doing the Forced Restart
The forced restart procedure is one of the most effective solutions when it comes to fixing minor firmware issues or even glitches. It is a simulated battery removal which refreshes your phone’s memory as well as reloads all its apps and services. If the problem is just minor, then this should fix the problem. Here’s how it’s done on your Galaxy S10 Plus:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.
Once your phone has successfully rebooted, try to browse the web, use apps or download anything from the Internet just to see if still the WiFi connection keeps dropping even after doing such method. If it still does, then move on to the next solution.
ALSO READ: How to fix Samsung Galaxy S10 Plus that’s running slow
Second solution: Observe your phone in safe mode
Doing this will immediately isolate the problem. I encountered some apps in the past that also caused the Wifi to drop from time to time. Pre-installed applications won’t do this so if the connection becomes stable when your phone is in safe mode, then it means there’s an app that’s causing the problem. Here’s how to run your phone in safe mode:
- Press and hold the Power key until options show.
- Tap and hold the Power off option until it changes into Safe Mode.
- Tap the Safe mode icon to restart your device.
- Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.
If the problem gets fixed while in safe mode, you have to find out which app is the culprit. Remember which app you installed about the same time that the problem started. If you already have some apps in mind, try to uninstall them and see if the WiFi connection keeps dropping randomly even after this. If it still does, then move on to the next solution.
Third solution: Reset Network Settings of your S10 Plus
After the first two procedures and your Galaxy S10 Plus WiFi connection keeps dropping just like before, then the next thing you have to do is to reset the network settings. It’s some kind of a general troubleshooting procedure but it’s very effective in fixing network-related issues. Here’s how it’s done…
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
After resetting the network settings, let your phone reconnect to the same network and observe if the WiFi connection keeps dropping even after this. If it still does, then try the next solution.
Fourth solution: Power-cycle your network devices
Another possibility that you have to rule out is the chance that this problem is caused by your network devices. To do this, you have to restart your modem or router. Follow these steps:
- Unplug your modem or router from the wall outlet.
- Leave it without power for a minute or two.
- Once such time elapsed, plug your network device to the wall outlet again.
- Let your phone reconnect to the same network.
If your Galaxy S10 Plus WiFi connection keeps dropping randomly even after this, then move on to the next solution.
Fifth solution: Wipe cache partition
At this point, it’s time to troubleshoot the firmware. You must delete the system cache as it might have been corrupted. Such thing happen from time to time and when it does, performance issues will occur. The best thing you can do is delete the cache so that it will be replaced with a new one. Here’s how:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Once the phone has rebooted, test your phone to see if the WiFi connection problem continues to bug you. If it still does, then try the next procedure.
Sixth solution: Backup your files and reset your phone
At this point, it’s best to reset your phone to rule out the possibility that it’s just a firmware issue. But before that, make sure to create a copy of your important files and data as they will be deleted during the process. After the backup, remove both your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set and ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, set up your phone to see if the Wifi connection keeps dropping randomly. If it still does, then bring your phone back to the store or shop so that a technician can check it for you. It’s possible that the problem is with the hardware.
I hope that we’ve been able to help you fix your Samsung Galaxy S10 Plus with WiFi connection keeps dropping issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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