Samsung Galaxy S10 Plus went completely dead and won’t turn on

We have readers who reported that their Samsung Galaxy S10 Plus went completely dead and won’t turn on after that. The units are reportedly stuck on a black screen and would not respond no matter how many times or how long they press the power key. Some thought it could be an issue with the hardware but in my opinion, as long as the phone doesn’t have obvious signs of physical or liquid damage, this kind of problem is just another variation of the infamous black screen of death. 

In this post, I will share with you a couple of procedures you can use in fixing your Samsung Galaxy S10 Plus that powered down by itself and would no longer turn on. You don’t need to do some complicated troubleshooting procedures to fix this problem because if it’s really a hardware issue, it’s the job of the technician to fix or replace the defective component. So, if you’re one of the owners of this phone and are currently being bugged by similar problem, continue reading as this article may be able to help you one way or another. 


Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10 Plus Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

Troubleshooting Galaxy S10 Plus that went completely dead and won’t turn on

Most of the time, this kind of problem is just due to a firmware crash. It occurs from time to time and it leaves your phone unresponsive, which leaves an impression that the problem is with the hardware since the phone won’t turn on. However, it’s just a minor problem that you yourself can fix. That said, here’s what you need to do: 

First solution: Perform the Forced Reboot

This must be the first thing that you have to do, in fact, it could be the only thing you need to do to be able to make your Galaxy S10 Plus respond again. The forced restart is a simulated battery removal that will refresh your phone’s memory as well as reload all its services and apps. It’s a very effective solution to this kind of problem. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

If you were able to make the logo shows on the screen, that’s a sign that the problem is already fixed. However, if the phone is still not responding after the first time, then do the same procedure a few more times before moving on to the next procedure. 

ALSO READ: Samsung Galaxy S10 Plus unable to read SD Card. Here’s the fix.

Second solution: Charge phone and do the forced restart

If doing the forced restart didn’t fix the problem, it’s possible that the battery was drained. Having a drained battery is not a problem, most of the time. However, there are also times when the system crashes if the battery reaches a critical level. It’s because some services, apps and hardware components may not be shut down properly. So, the result would be an unresponsive phone due to a system crash but the forced restart can’t do anything because the battery is drained. To address this, here’s what you need to do: 

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet. 
  5. While holding down the volume button, press and hold the Power key as well. 
  6. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

After doing these procedures and your phone is still not responding, then it’s time you brought it to a shop or back to the store so that a technician can check it up for you. 

ALSO READ: How to get rid of virus infection warning on Samsung Galaxy S10 Plus

However, if you were able to make it to work but the problem occurs every now and then, the best thing to do about it is a master reset. Backup your files and data first, then remove your google account so that you won’t be locked out. After that, follow these steps to do the master reset: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 Plus that went completely dead and won’t turn on. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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