Samsung Galaxy Note 9 WiFi connection keeps dropping. Here’s the fix.

Being one of the most powerful devices in the market today, the Samsung Galaxy Note 9 should not have issues connecting to the internet. However, that’s not seem to be the case with some owners as they reported that their units started to have WiFi connection to drop randomly. This problem, based on my experience, isn’t really a serious one especially if it occurred out of the blue without apparent reason or cause. 

It is also possible that the problem is with the network or your router. Unstable internet connection as well as defective network devices can often lead to this kind of problem. In this post, I will guide you in troubleshooting your Galaxy Note 9 with WiFi connection that keeps dropping. We will look into each possibility and rule them out one by one until we can determine what the problem is and hopefully fix it. So, if you’re one of the owners of this phone and are currently having a similar issue, continue reading as this article may be able to help you one way or another. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy Note 9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

How to troubleshoot a Galaxy Note 9 with WiFi connection that keeps dropping

The course of this troubleshooting guide will be to rule out the possibility that it’s an issue with the network devices and then we’ll try to troubleshoot the phone and see if the problem gets fixed. With that being said, here’s what you need to do: 

First solution: Power-cycle your network devices

If your phone is connected to your own WiFi hotspot and then this problem keeps happening, it’s possible that your network device needs to be rebooted. Routers and modems may hang from time to time and a simple reboot will make sure work perfectly again. So, try doing this first: 

  1. Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit. 
  2. Leave it without power for a minute or two. 
  3. After that, plug it back into the wall outlet or reconnect the cord.
  4. Wait for the device to become online and then let your phone reconnect to it. 

If the WiFi connection on your Note 9 still drops even after doing this, then move on to the next solution. 

ALSO READ: Samsung Galaxy Note 9 screen flickering. Here’s what you need to do.

Second solution: Force restart to fix WiFi connection that drops

After making sure that it’s not a network problem, it’s time you troubleshoot your phone and the first thing you have to do is to perform the forced restart or simulated battery removal. Minor firmware issues and glitches may also cause the phone to have problems like this from time to time. So, follow these steps to rule out this possibility: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

When the phone has finished rebooting, try to see if the Wifi connection still drops. If it still does, then try the next solution. 

Third solution: Reset network settings

The next thing you have to do is to make sure the connection that your phone made aren’t corrupt but instead of just forgetting the current connection, it’s best to reset all network services. This is the most effective solution against wireless connection issues and it’s safe as far as your files are concerned. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset network settings. 
  6. Tap Reset settings. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After the reset, enable WiFi and let your phone reconnect to the network. If the WiFi connection still keeps on dropping, then troubleshoot the firmware. 

Fourth solution: Delete the old system cache

The system creates a cache for every function or service in your phone. These are pretty small files that help in making your phone work normally. If they get corrupted, performance issues may occur including this one. So, delete the old system cache so that it will be replaced with a new one and here’s how it’s done: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After wiping the cache partition and the WiFi connection continues to drop, then a reset will be necessary. 

Fifth solution: Backup your important files and reset your phone

At this point, it’s very important that you reset your phone to rule out the possibility that this problem is just an issue with the firmware. But based on my experience, problems like this gets fixed by a reset provided the phone doesn’t have any signs of physical or liquid damage. 

Prior to the reset, make sure to create a copy of the files you don’t want to lose, especially the ones that are stored in your phone’s internal storage. After the backup, remove your Google account so that you won’t be locked out after the reset and when everything is ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 with WiFi connection that keeps dropping. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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