When a smartphone like the Samsung Galaxy A20 keeps losing signal, it is possible that the problem is a minor one and software-related. That’s always been the case with most of the issues we’ve encountered in the past with similar nature. Needless to say, they can be fixed by doing some basic troubleshooting procedures.
In this post, I will walk you through in troubleshooting your Galaxy A20 that keeps losing signal. We will also look into every possibility and rule them out one after another until we can determine what the issue is all about and hopefully be able to fix it.
So, if you’re one of the owners of this device and currently have to deal with network-related problems like signal drops, then continue reading this post as we may be able to help you fix it.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A20 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshoot your Galaxy A20 that keeps losing signal
Network issues are actually pretty common as there are a lot of factors that play a role in making things work as far as connectivity is concerned. But don’t worry, there are always things that you can do to try and fix this issue. That said, here’s what you have to do:
First solution: Perform the forced restart on your phone
If it’s the first time that you encountered this problem, then the very first thing that you have to do is the Forced Restart. It will refresh your phone’s memory and reload all the services. If this problem is caused by some minor inconsistencies in the firmware, then this procedure will fix it. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.
Once your device has successfully rebooted, try to see if it still keeps losing signal, or if its connections drop every now and then.
Second solution: Power-cycle your network devices
It is possible that the connection drops every now and then because your network devices fail. The best way to rule out this possibility is to power-cycle your router or modem.
- Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit.
- Leave it without power for a minute or two.
- After that, plug it back into the wall outlet or reconnect the cord.
- Wait for the device to become online and then let your phone reconnect to it.
After this, try to observe your phone to know if it still keeps losing signal.
Third solution: Reset Network Settings to fix phone that keeps losing signal
Resetting the network settings has already been proven to be among the most effective solutions to network issues. It deletes all connections in your phone as well as reset all network services. If this is just one of those minor network problems that occur from time to time, then this procedure will fix it. Here’s how:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
After the reset, enable your phone’s WiFi and let it reconnect to the network. If it still keeps losing signal, then you have no other choice but to do the next procedure.
Fourth solution: Backup your files and reset your phone
A master reset will fix any software-related issues in the phone. In this case, doing so will also rule out the possibility that the problem is with the firmware, and if the issue continues after the reset, then that’s the time that you have to bring the device to the shop so that a technician can check it for you.
Now, before the reset, make sure to create a copy of your important files and data as they will all be deleted. After which, remove your Google account so that you won’t be locked out. When you’re ready, follow these steps to reset your device:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A20 that keeps losing signal. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.