Not Receiving Messages on Samsung Galaxy S8: Troubleshooting Guide

If your Samsung Galaxy S8 is not receiving messages, make sure that you have signal on your phone and Airplane Mode is disabled. If your is getting enough signal coverage and still not receiving messages, troubleshoot your Galaxy S8 using the workarounds listed below.

Troubleshooting Samsung Galaxy S8 Not Receiving Messages

  • Outgoing messages are working but the phone won’t receive incoming messages from one or multiple numbers on Samsung Galaxy S8.
  • Can’t receive incoming messages Samsung Galaxy S8 Plus.
  • Can send texts but won’t receive messages on Samsung Galaxy S8.


If you’re having trouble receiving text messages from one or multiple numbers on your Samsung Galaxy S8, this issue is usually caused by a number sneaking into your text message block list. To verify if this is the case, follow these steps:

  • Go into Messages.
  • Tap on “More” in the top right corner then select Settings.
  • Tap on Block messages.
  • Tap on Block numbers.
  • Make sure that the number(s) you can’t receive messages from is not part of your block list!
  • If the number was not in your spam numbers and you still can’t receive messages from it:
    • Write the number down somewhere (to save it)
    • Delete them from your Contacts app.
    • Delete the conversation you have with that contact in your Messages.
    • Turn off your Samsung Galaxy S8 for 10 seconds, then turn it back on.
    • Re-add them into your Contact list and try to text them again.
  • If the above did not work, the issue could be from the sender’s end. Verify if the sender can send messages to other numbers or contact your Carrier to make sure the messages are being sent to your device through the cellular network properly.

I hope that this how-to post has helped you fix the incoming messages issue on your Samsung Galaxy S8. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. 

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