Receiving the same text messages multiple times on Samsung Galaxy series is caused by a software issue where your device does not properly signal the network that it has received the initial message, so the network sends your device the same message repeatedly.
Aside from software problems, network-related connectivity issues can also trigger relevant symptoms to occur. System updates and maintenance on the network provider’s end may result in messaging problems to arise like receiving the same message multiple times.
This issue has been observed as well on devices with outdated carrier settings. If you’re one of those affected Samsung Galaxy users with the repeated message received, feel free to follow the steps that have been laid out below.
How to Deal with Repeated Message Received on Samsung Galaxy
Here are the possible solutions that will help you fix the receiving the same message issue on your device:
- First, make sure your software is up to date by going into Settings > About Device > Software Update.
- If your device is up-to-date, then the only real solution to the this issue is to perform a backup and restore of your Samsung Galaxy, as this will fix the issue of having the messages repeatedly sent to you. (For help on performing a backup and restore click here)
- Update your carrier settings by going to Settings. Tap on More and select Mobile Networks. Tap on Carrier Settings and select Update Profile. If you’re not able to find the option, try accessing Settings > More > Cellular Networks > Carrier Settings > Update Device Config.
Just wait for the process to complete and test if you still receive the same message multiple times by sending a text message to your own number. You may also reboot your device after updating the settings to ensure that the updates are implemented properly.
If the issue persists after updating both software and carrier settings on your Samsung Galaxy device, you may try performing a factory reset or master reset. But the downside of this process is that all data including accounts, system and app data, app settings, downloaded apps and multimedia will be deleted on your device.
But if you wish to give this a try, turn off your device. Then press and hold the power button and volume up button simultaneously. If you have a Samsung Galaxy with the physical home button, press and hold it with the power and volume up button.
Release all buttons once you see the recovery booting process. On the Android recovery system option, highlight the wipe data/factory reset option using the volume down key and select it using the power key. Select Yes – delete all user data option using the power key and select reboot system now once done.
Just allow your device to boot up completely and set it up like a new one. Once setup has been completed, check if the issue is gone.
I hope that this post has resolved your issue on your Samsung galaxy device. If you’ll need additional help, feel free to visit our Youtube channel for tutorial and troubleshooting guide videos. Don’t forget to subscribe and like the videos. Thank you.