Having trouble using Messenger in iOS 13? If you do, then your Messenger app might have been ruined by the recent update and therefore needs some mending. Find out what to do if your iPhone XS iOS 13 Messenger app keeps crashing.
A problem on network-based apps that are frequently crashing might be one of the most widespread issues among different smartphones nowadays. Problems like this are likely attributed to network-connectivity errors, system glitches or in-app bugs. If it happens right after an iOS 13 update, then it might be due to a discordant system issue. If you own an iPhone XR and is experiencing the same problem on your Messenger app that keeps crashing after updating to iOS 13, then this post can help. Keep reading to find out what to do if your iPhone XR Messenger keeps crashing after installing the iOS 13 update.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XR Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
First solution: Close Messenger and other running apps on your iPhone XR.
Apps that have been opened recently and were left suspended in the background are likely to crash and act up after the update. This is likely the case if you’ve left Messenger open during the update. Often times, the transpiring error is just minor and therefore easily remedied by quitting and restarting the flawed application. Thus, if you haven’t already, follow these steps to end/quit Messenger and any other background apps on your iPhone XR:
- Swipe your finger up and then pause from the Home screen.
- Swipe left or right to navigate through the apps preview.
- Then swipe up on each app’s preview to close individual background apps.
Perform the same steps to clear all running apps and avoid conflicts with the Messenger app.
To make sure that nothing on your phone system is limiting Messenger app’s functionality, might as well check if restrictions have been enabled.
- To do this, just go to Settings-> Screen Time menu. Then make sure that the Content & Privacy Restrictions switch is turned off.
If restrictions are enabled, some apps including Messenger might not be able to load properly or not working at all. You can still keep your iPhone restrictions turned on but be sure to set some exceptions to allow other apps including Messenger to work as intended.
Second solution: Soft reset (restart) your iPhone XR.
If minor system glitches or firmware errors have been causing the issue, closing background apps might not be enough to resolve the problem. If that’s the case, then performing a reboot or soft reset on your phone can help sort it out. Rebooting your phone will also clear out junk files that are stored among other cached files in your iPhone’s internal memory that might have been causing conflicts to online apps like the Messenger. If you haven’t already, then you should soft reset your iPhone XR now. Just refer to these steps:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release the buttons once the Slide to Power off prompts on the screen.
- Drag the Power off slider to the right to turn off your phone.
- Wait for 30 seconds, then press and hold the Power/Side button again until the Apple logo appears.
If the Messenger app causes your phone to become unresponsive as it crashed, then you will not be able to perform a soft reset using the above procedure. In that case, a force restart will be your alternative solution. It provides the same benefits as the soft reset does but differs on how they’re executed. Performing a force restart requires the use of the hardware keys to carry on your phone. Here’s how it’s done:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Power/Side button until the Apple logo appears.
Allow your phone to boot up completely and then reconnect to the Wi-Fi internet before relaunching your Messenger app.
Third solution: Perform a reset network settings on your iPhone XR.
Crashing problems on the Messenger app can also be inflicted by unstable Wi-Fi signal or network connectivity errors. These factors generally affect your online apps and internet services as it prevents them from loading up properly. Performing a reset on your phone’s network settings could help clear this out. Doing so will allow you to wipe out all your current network configurations including network settings errors triggered by the iOS 13 update. All your network settings are then restored to the original values, so be sure to take note of your Wi-Fi password as you’ll need to enter it again later to reconnect to your network. Just follow these steps whenever you’re ready to reset network settings on your iPhone XR:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm network settings reset.
After the network settings reset, your phone will reboot automatically and then restores the default network options. Set up your Wi-Fi network to reconnect and get back online. When your iPhone is connected, re-launch the Messenger app, use it as you normally do and see if the problem is gone. If the Messenger app continues to crash, then troubleshoot further to eliminate other culprits.
Fourth solution: Update Messenger and other apps on your iPhone XR.
App developers often roll out updates to fix in-app bugs and to provide some software enhancements to keep their apps stable and optimal. Failure to update apps could result in various types of issues while using those apps. Outdated apps are also the first ones to usually go rogue from a major iOS update implementation. If you haven’t configured Messenger to install updates automatically, then you can manually check for pending app updates to download and install. Just follow these steps:
- Open the App Store app.
- Tap on your Apple ID profile picture located on the top-right corner of the screen.
- Scroll down to the Pending Updates section. This section is only available if there are pending updates on your phone. A list of recent updates to your apps will then show up underneath this section.
- To apply pending updates manually, tap the Update button next to Messenger app.
- Otherwise, tap the Update All button to prompt the device to download and apply updates to your apps in the background. You will see then the recently installed updates under the Updated Recently section.
Just wait for the apps to complete installing the updates then perform a soft reset on your iPhone XR to implement necessary changes. After it restarts, relaunch the Messenger app to check if it is working as intended.
Fifth solution: Uninstall then reinstall Messenger app on your iPhone XR.
Bugs from software updates can corrupt the existing apps on your phone. If the problem is observed right after iOS 13 update, then most likely it is the culprit. In order to rule this out, uninstalling and reinstalling could fix the Messenger app that keeps crashing issue. Doing so will clear erroneous cache and data on the app that might have been inflicted by the recent update. Here’s how to uninstall and reinstall an app on your iPhone XR:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app you want to delete.
- Select Delete to confirm the deletion of the selected app.
- Perform a soft reset on your iPhone XS Max.
- After the reboot process is done, open the App store from the Home screen.
- Navigate to Updates > Purchased menu.
- Tap the Not on This iPhone tab.
- Select the app that you want to reinstall on your device.
- If you don’t see the app from the selected tab, try switching to All tab.
After reinstalling the Messenger app, re-open it then check if the crashing issue has been eliminated.
Seek more help
If you’re still experiencing the issue on Messenger app that keeps on crashing, then you might be dealing with some complex in-app errors that could not be resolved by end-users. In that case, you may report the problem to Facebook-Messenger Support so that they can look into it and help you work with the required solution. If network problems are to blame, seeking more help from your Internet service provider can be considered among the last options. Otherwise, escalate the problem to Apple Support for them to investigate if the problem is really inflicted by an iOS 13 bug. If that’s confirmed to be a post-update bug, then Apple is obliged to develop a dedicated fix patch.
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