Messages keeps stopping on the Samsung Galaxy S10. Here’s the fix.

Some owners of the Samsung Galaxy S10 have been complaining because the error ‘Messages keeps stopping’ shows up the moment they open the messaging app or send a text message. The error actually means that the default texting application has stopped working. A problem like this can be a sign of a minor app-related issue or it can be a serious problem with the firmware since Messages is a pre-installed application. 

So in this post, I will guide you in troubleshooting your Samsung Galaxy S10 with some issues with its text messaging app. We will try to look into all possibilities and rule them out one after another until we can figure out what the problem really is and why it’s happening. This is the best way to fix the problem so that you can continue using Messages as your texting application. If you’re one of the owners with a problem like this, continue reading because this post may help you. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting Galaxy S10 with ‘Messages keeps stopping’ error

The Messages app is deeply embedded in the firmware and while most app crashes can be attributed to issues with the app itself, there’s always a possibility that it’s an issue with the firmware. But don’t worry, there’s always something you can do about it. Here’s what you need to do: 

First solution: Perform the Forced Restart on your device

For issues like this, it’s always the best choice to do the forced restart before doing anything else. It’s because the problem could be just a result of a minor glitch in the system. The forced restart is a simulated battery removal that refreshes your phone’s memory as well as reloads its apps and services. It’s pretty effective against minor firmware issue. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

When the phone has finished rebooting, try to open the app and see if the ‘Messages keeps stopping’ error still pops up. 

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Second solution: Clear the cache and data of Messages

This procedure will reset the app and it’s pretty effective in fixing app-related problems including this one. But take note that all your messages may be deleted after doing this, so make sure to sync your data on your phone with your Google account so that you may be able to retrieve them after this. This is how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Messages. 
  5. Tap Storage. 
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm. 

After doing this, open the app and see if the ‘Messages keeps stopping’ error still pops up. If it still does, then try the next solution. 

ALSO READ: What to do if your Samsung Galaxy S10 can’t connect to WiFi

Third solution: Delete the system cache

There are times when the system cache gets corrupted. It happens most especially, after a firmware update. If the cache gets corrupted, it may result to a poor performance or app crashes. This could be one of those cases. So, to rule this possibility out, you have to wipe the cache partition. It doesn’t just delete the old cache, it replaces it with a new one. Here’s how it’s done: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once the phone has successfully rebooted, launch the app and see if the ‘Message keeps stopping’ error still shows up. If it still does, then move on to the next solution. 

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Fourth solution: Master reset your Galaxy S10

A master reset will fix any firmware and app issues including this one. So, if the problem continues after doing the previous procedures, this is your last resort but I am confident that you’d be able to fix this problem with the reset. However, make sure to create a copy of your important files and data because they will all be deleted. After the backup, remove your google account so that you won’t be locked out after the reset. When ready, follow these steps to reset your Galaxy S10: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 with ‘Messages keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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